Sidel · 2 weeks ago
Customer Care Manager
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expSidel is looking for a Customer Care Manager to manage customer requests for emergencies, troubleshooting, and technical assistance during the warranty and lifecycle of the equipment. The role involves leading solution delivery from customer calls to complete issue resolution, acting as a key link between customers and the After Sales Manager for technical problem solving and advice.
Consumer GoodsManufacturingPackaging Services
Hiring Manager
François Bélanger-Desmarais
Responsibilities
Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with the HSS&E standards to ensure general support requests from customers are answered
Issue Service Request for intervention and ensure follow up with Planning team
Open and drive Non-conformity through SINCRO until problem solved and it's confirmed by customer
Follow and support Field Service Engineer during intervention at customer site
Follow up and ensure Sales Order and Service order required are created and aligned
Collect and send technical report to customer
Coordinate audit execution: Diagnostic Visit, ECO audits, Line Audit
Organize stand alone or complete line regular maintenance and emergency intervention
Manage Warranty intervention following Issue resolution process
Make sure team members are following procedures during issue resolution intervention
Conduct regular follow-ups with Supply Chain and Sales & Marketing stakeholders
Qualification
Required
Bachelor's degree or Business school degree is a plus
5 years of working experience in after sales or production plant
High technical knowledge of Sidel products and complete line equipment
Strong verbal and written communication skills in order to establish a very good customer relationship
Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills
Ability to interface with all levels of the organization
Excellent multi-tasking abilities
Fluent level of English is a must
Availability to travel up to 25 %
Preferred
Italian and/or French is an advantage
Company
Sidel
Sidel provides equipment and services solutions for packaging beverage, food, home, and personal care products.
5001-10000 employees
H1B Sponsorship
Sidel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (3)
2022 (1)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageRecent News
2026-01-23
The Guardian Nigeria News - Nigeria and World News
2025-11-14
Company data provided by crunchbase