Product Support Representative III - Banking & Finance jobs in United States
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FIS · 18 hours ago

Product Support Representative III - Banking & Finance

positionPHL MAKA 8767 FLR42
timeFull-time
remoteHybrid
seniorityMid Level

FIS is a leading fintech solutions provider that impacts markets and individuals globally. As a Product Support Representative, you will assist clients by providing in-depth product support and resolving customer inquiries related to installation, operation, and maintenance of products.

BankingFinancial ServicesFinTechPayments

Responsibilities

Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
Provide in-depth product support and researching client issues
Troubleshoot problems with equipment or software applications and recommend corrective action
Document customer information and recurring technical issues to support product quality programs and product development

Qualification

Treasury solutionsBanking processesSQL scriptingMicrosoft OfficeSWIFT messagesAnalytical skillsOrganizational skillsTime managementCommunication skillsProblem-solving

Required

Familiarity with treasury solutions, banking or financial processes – front to back
Ability to understand or compose simple SQL scripts
With strong background in using Microsoft office
Solid background in banking or finance, and valuations
Strong analytical, organizational and time management skills
The ability to work independently
You are an excellent communicator and strong problem-solver

Preferred

Prior banking experience preferred
Experience or knowledge of SWIFT messages, hedge accounting, SQL is an advantage
Knowledge of FIS products a plus

Benefits

Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits

Company

FIS

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FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
dateFounded in 1968
location
Jacksonville, Florida, USA
people-size10001+ employees
web-link
http://www.fisglobal.com

Funding

Current Stage
Public Company
Total Funding
$10.5B
Key Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity

Leadership Team

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Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
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Stephanie Ferris
CEO and President
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Recent News

Morningstar.com
Halper Sadeh LLC Encourages Fidelity National Information Services, Inc. Shareholders to Contact the Firm to Discuss Their Rights
2026-01-16
Payments Dive
FIS teams with Visa, Mastercard on agentic commerce
2026-01-16
Electronic Payments International
FIS closes $13.5bn acquisition of Global Payments’ issuer solutions unit
2026-01-15
Company data provided by crunchbase