Amroute ยท 3 hours ago
VDI Support Specialist
Indianapolis, IN
Full-time
Onsite
Mid LevelAmroute is seeking a highly skilled VDI Support Specialist to join their IT team. This role is pivotal in supporting and maintaining their virtual desktop infrastructure, focusing on Citrix Virtual Apps and Desktops, and involves troubleshooting complex issues and collaborating with cross-functional teams.
Information Technology & Services
Hiring Manager
Jinil Krishna
Responsibilities
Assist in the design, development, and support of the virtual environment, ensuring robust and secure operations
Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution, managing updates, optimizations, and security patches
Work closely with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations
Independently identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance
Plan and execute virtual image upgrades across development, testing, and production environments, ensuring minimal disruption to operations
Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams
Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently
Develop and deliver training sessions and documentation for the IT Support team, enhancing their ability to manage and troubleshoot virtual environment issues
Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes
Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment
Qualification
Required
Bachelor's degree in Information Technology, or a related field, or equivalent work experience
Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support
Strong knowledge of VDI technologies, virtual image management, and associated best practices
Excellent troubleshooting skills with a proactive approach to problem-solving
Ability to work independently and manage multiple projects simultaneously
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
Preferred
Experience with virtualization technologies such as VMware, Hyper-V, or other virtual environments is a plus
Company
Amroute
Leading IT network and security infrastructure services provider.
Founded in 2023
2-10 employees
H1B Sponsorship
Amroute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase