Apply on Employer Site

King County, WA · 22 hours ago

Property Tax Supervisor

Seattle, WA

Full-time

Hybrid

Senior Level

King County’s Finance and Business Operations Division is seeking a Property Tax Supervisor to lead the Treasury Section, which manages property tax functions for the county and over 100 special districts. The role involves supervising a team, ensuring compliance with legal regulations, and promoting a culture of continuous improvement and outstanding customer service.

Business DevelopmentBusiness Information SystemsBusiness IntelligenceHealth CareHospital

Comp. & Benefits

Responsibilities

Supervise the day-to-day operations of the Property Tax Team (approximately 15 employees) responsible for performing property tax billing and collection activities

Hire, coach, train, and motivate the team. Identify, prioritize and manage staff workload and ensure adequate staffing. Ensure new employees are thoroughly onboarded, trained, and supported in their roles. Ensure that employees follow King County policies, procedures, rules and regulations

Manage employee performance including establishing performance expectations, deliverables, and metrics. Provide staff with regular coaching and positive and corrective feedback. Hold staff accountable for work quality and quantity and for completing mandatory training. Discuss individual performance with employees and recommend training and development plans. Conduct performance evaluations

Model, promote, and maintain a healthy workplace culture of respect and teamwork where employees feel valued and empowered to do their best work. Recognize individual and team accomplishments

Serve as a key advisor to the Chief Treasury Officer on property tax related issues

Establish a strong understanding of statues and processes related to county treasury functions. Interpret, understand, and uphold legal regulations related to property tax billing, collection, foreclosure, and other related functions

Actively promotes a 'continuous improvement mindset' throughout the work teams. Lead business process improvement efforts and standardization using technology and other tools. Ensure all team processes have 'standard work' and are updated on a regular basis in a shared repository

Ensure outstanding customer service is provided by all staff. Triage and respond to escalated customer service issues and complaints

Lead, oversee, and/or participate in complex projects, especially those that leverage new technology and enhance customer experience

Qualification

Property Tax KnowledgeLeadershipProject ManagementData AnalysisCustomer ServiceMS Office ProficiencyEmotional IntelligenceTeam BuildingDiversity AwarenessConflict ManagementCommunication SkillsAdaptability

Required

Experience leading, supervising, and coaching employees to work to their full potential

Experience understanding, interpreting, and implementing state statutes, federal rules and regulations, codes, ordinances, and policies

Exhibits excellent people leader skills and models the way to promote a culture of employee engagement which supports the development, learning, coaching, and team building necessary to support the workforce of the future

Exhibits maturity and a high degree of emotional intelligence when interacting with others. Manages conflicts well. Consistently exercises good judgment and exhibits a calm demeanor during crisis

Ability to think both tactically and strategically. Ability to analyze the root causes of issues before jumping to solutions; proactively anticipate and mitigate problems; effectively use data and metrics to drive decision making

Experience overseeing projects, ideally with a technology focus. Ability to advance and implement key initiatives to improve services

Strong communication, interpersonal, writing and customer service skills

Intermediate level of technology proficiency using MS Office Productivity tools in your daily work

Ability to manage your time and adapt to changing priorities, work on multiple priorities and projects simultaneously, meet quick deadlines, and produce timely and quality work products

Ability to work with people from diverse backgrounds

Preferred

Knowledge, skill, and practical use of King County's financial systems, policies, and procedures

Experience and familiarity with government banking, property tax collections, accounting, budgeting, or other government financial services

Experience and practical knowledge of large-scale (multi-billion dollar) customer billing and accounts receivable operations

Experience with LEAN processes and principles

Experience with SharePoint, MS Teams and other collaborative online tools

Benefits

Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents

Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents

Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan

Transportation program and ORCA transit pass

12 paid holidays each year plus two personal holidays

Generous vacation and paid sick leave

Paid parental, family and medical, and volunteer leaves

Flexible Spending Account

Wellness programs

Onsite activity centers

Employee Giving Program

Employee assistance programs

Flexible schedules and telecommuting options, depending on position

Training and career development programs