ZealoTech People · 3 hours ago
Service Desk Specialist
Sanford, FL
Full-time
Hybrid
New Grad, Entry LevelZealoTech People is seeking a Service Desk Specialist to provide IT support. The role involves managing incidents and service requests, configuring and maintaining devices, and delivering customer service.
Lead GenerationProfessional ServicesRecruitingSEOSoftwareStaffing Agency
Hiring Manager
Harshil Sharma
Responsibilities
Provide Tier 1–2 IT support for hardware, software, network, and mobile device issues
Prioritize and manage incidents and service requests via phone, email, tickets, and in person
Configure, deploy, patch, and maintain desktops, laptops, and mobile devices (Windows, macOS, iOS)
Manage user access, security permissions, group policies, and MDM policies
Perform remote and onsite troubleshooting; document issues and resolutions
Monitor systems, apply OS/software/firmware updates, and meet SLA requirements
Maintain accurate asset and inventory records
Deliver clear communication, status updates, and strong customer service
Support after-hours/on-call rotations as required
Contribute to documentation, knowledge base, and end-user training
Qualification
Required
Provide Tier 1–2 IT support for hardware, software, network, and mobile device issues
Prioritize and manage incidents and service requests via phone, email, tickets, and in person
Configure, deploy, patch, and maintain desktops, laptops, and mobile devices (Windows, macOS, iOS)
Manage user access, security permissions, group policies, and MDM policies
Perform remote and onsite troubleshooting; document issues and resolutions
Monitor systems, apply OS/software/firmware updates, and meet SLA requirements
Maintain accurate asset and inventory records
Deliver clear communication, status updates, and strong customer service
Support after-hours/on-call rotations as required
Contribute to documentation, knowledge base, and end-user training
Company
ZealoTech People
ZealoTech People are experts in providing Offshore Resources for companies throughout the world from India.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Karan Daryanani
Chief Executive Officer
Harshil Sharma
Business Leader
Company data provided by crunchbase