Alpha Consulting Corp. · 3 months ago
System Administrator
New york, NY
Full-time
Hybrid
Mid LevelAlpha Consulting Corp. is seeking a System Administrator to manage and support Client Windows Technologies and Active Directory. The role involves troubleshooting EUC-related issues, providing assistive technology support, and ensuring effective communication with customers.
ConsultingPharmaceuticalStaffing Agency
Responsibilities
End User Computing (EUC) Manage and support Client Windows Technologies and Active Directory
Using Knowledgebase documentation, guide, troubleshoot and maintain third-party software and hardware
Troubleshoot and resolve EUC-related issues
Assistive Technology Support Client Assistive Software (Narrator, Magnify, ReadAloud) and ZoomText ReadWrite TM etc
Provide training and assistance to end-users on assistive technologies
Stay updated with the latest developments in assistive technology and recommend improvements
Customer Management Listen attentively to customer issues and provide empathetic support
Document issues accurately and maintain detailed records
Keep customers informed and confident through regular updates and effective communication
Effectively use ServiceNow or Similar Helpdesk
Service Management
Collaborate with developers, integration engineers, third-party vendors, and stakeholders
Triage and prioritize issues to ensure timely resolution
Develop and maintain service management processes and documentation
Qualification
Required
Proficiency in EUC, Client Windows Technologies, and Active Directory
Experience with third-party software and hardware
Excellent communication skills, both verbal and written
Familiarity with Client Assistive Software (Narrator, Magnify, ReadAloud), ZoomText ReadWrite TM etc
Strong problem-solving skills and attention to detail
Ability to learn new technologies and software quickly
Prime soft skills including attentive listening, patience, and effective documentation
Certifications in Client Desktop technologies, ITIL
Experience collaborating with developers, integration engineers, and third-party vendors
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
Founded in 1994
201-500 employees
H1B Sponsorship
Alpha Consulting Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase