Doc2Build,LLC ยท 20 hours ago
Customer Service Specialist
United States
Full-time
Remote
New Grad, Entry LevelDoc2Build, LLC is a U.S.-based BIM consulting firm specializing in detailing services for architectural, structural, and MEP systems. The Customer Service Specialist role focuses on delivering exceptional support to clients, addressing inquiries, and resolving issues to ensure customer satisfaction.
Construction
Responsibilities
Deliver exceptional support to clients, addressing inquiries and resolving issues to ensure customer satisfaction
Manage inbound and outbound communications via phone and email
Maintain excellent phone etiquette
Promote a positive customer service experience
Contribute to improving customer retention by addressing concerns and identifying needs
Collaborate with the team to deliver effective solutions
Qualification
Required
Strong Customer Service, Customer Support, and Customer Experience skills with a focus on meeting and exceeding client expectations
Proficiency in Customer Satisfaction management to ensure seamless service delivery
Professional Phone Etiquette for effective and polite communication
Ability to problem-solve, work collaboratively, and handle high-pressure situations with patience and empathy
Excellent verbal and written communication skills
High attention to detail and strong organizational skills
High school diploma or equivalent is required
Preferred
Experience in using CRM tools is a plus
Additional training or certifications in customer service is an advantage
Company
Doc2Build,LLC
Doc2Build is a U.S.-based BIM consulting firm delivering end-to-end detailing services for architectural, structural, and MEP systems.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase