Spectrum Association Management · 5 months ago
Call Center Customer Service Representative - (Inbound call center)
San Antonio, TX
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrSpectrum Association Management is an HOA Management Company that has been recognized as one of the best places to work for the last 18 years. They are seeking a Call Center Customer Service Representative to provide excellent customer service to homeowners through various communication channels in a fast-paced environment.
AssociationConsultingInformation Technology
Responsibilities
Use incredible customer service skills to solve problems for homeowners
Multitask across different communication platforms
Support thousands of diverse requests daily via phone, email, and chat
Qualification
Required
Incredible customer service skills
Ability to solve problems for homeowners
Thrives in fast-paced multitasking environment
Ability to solve complex problems quickly
Self-motivated individual that over-achieves goals
Fast learner that can understand complex service
Resilient and positive attitude while handling difficult interactions
Tech wizardry to efficiently use CHAT, EMAIL, PHONE, and client database tools
Strong passion for customer success and pride in resolution of homeowner concerns
Experience in a fast-paced call center environment or similar type of customer service role
Benefits
5 weeks of PTO to allow for rest, travel, family, and hobbies.
40 paid hours per year for community service activities.
11 Annual Paid Holidays.
Paid Training - Internal Learning and Development Management System.
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement.
Well-structured career track plan with a 6-month review.
Company
Spectrum Association Management
Spectrum Association Management is a management consultancy with services in Texas.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase