Ameristar Casino Hotel Council Bluffs · 1 month ago
Casino Service Representative
Council Bluffs, IA
Part-time
Onsite
Entry Level
$16.50/hr - $16.50/hr
1+ years expAmeristar Casino Hotel Council Bluffs is part of PENN Entertainment, a leading provider of integrated entertainment and casino gaming experiences. The Casino Service Representative will assist guests with membership information, gaming regulations, and marketing promotions while maintaining confidentiality and providing excellent customer service.
Gambling & Casinos
Responsibilities
Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino
Enter membership information into computer
Be knowledgeable of, and follow, all gaming regulations related to this position
Create and issue loyalty cards for guests
Assist in Marketing promotions and player events involving the promotions
Redeem coins, tickets, chips and cash guest checks
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Ability to identify circumstances or incidents that require the notification and/or approval of others
Cooperative and able to take direction to follow through on assignments and work with the team
Qualification
Required
Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino
Enter membership information into computer
Be knowledgeable of, and follow, all gaming regulations related to this position
Create and issue loyalty cards for guests
Assist in Marketing promotions and player events involving the promotions
Redeem coins, tickets, chips and cash guest checks
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Ability to identify circumstances or incidents that require the notification and/or approval of others
Cooperative and able to take direction to follow through on assignments and work with the team
Must be able to work flexible hours including evenings, weekends, holidays
Preferred
High School Diploma or GED equivalent preferred
Cash handling background helpful but not required
Experience dealing with the public
Excellent interpersonal, communication & guest service skills
Knowledge of entry level computer skills
Minimum of one year of guest service experience is strongly encouraged
Benefits
Wellness programs designed to support our team members' financial, physical, and mental well-being
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment
Company
Ameristar Casino Hotel Council Bluffs
Modeled after historic riverboats, Ameristar Casino Hotel Council Bluffs consists of 38,500 square feet of gaming excitement with 1,500 of the newest and most popular slots and video poker games along with 23 table games, including blackjack, craps and roulette.
COUNCIL BLUFFS, IA, US
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tammy Denman
HR Business Partner
Company data provided by crunchbase