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Meritrust Credit Union · 8 hours ago

Branch Manager - Bilingual/Spanish Preferred

Wichita, KS

Full-time

Onsite

Mid, Senior Level

Meritrust Credit Union is committed to representing and meeting the needs of its communities through a diverse workforce. The Branch Manager will oversee the operational efforts of the branch, manage staff, drive business development, and ensure excellent service delivery to members.

Banking

Responsibilities

Responsible for directing and administering the operational efforts of the branch

Manages additional staff to include but not limited to float staff, staff located at another branch, and/or student branch

Actively involved in business development and community events to drive business to the branch

Ensures established policies and procedures are followed

Oversees provision of a full range of services to members and prospective members

Ensures members are promptly and professionally served

Coaches, mentors, and develops staff for successful succession planning

Live our mission and corporate philosophy on a daily basis: Build Relationships and Add Value Everyday – B.R.A.V.E

Build member relationships that deliver value and demonstrate that we care

Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Trains, directs, and supervises branch staff

Actively participates in business development events and community involvement to drive business into the branch. Drives sales behaviors to meet goals

Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate

Ensures branch personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall branch procedures. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services. Conducts security training. Coaches, mentors and develops staff for successful succession planning

Acts as a Loan Officer, processing and approving customer loans within established policies and limits. Ensures that branch achieves assigned loan production goal

Ensures members' requests and questions are promptly resolved. Handles members' complaints. Ensures members are informed of Company services and policies. Counsels members regarding their financial needs and services requested

Troubleshoots and resolves internal and external inquiries. Responsible for quality control and compliance to include successfully passing internal and external audits

Ensures all branch transactions are balanced at the close of each day. Oversees individual accountability for the handling of cash and assists in resolving balancing problems

Act as back up to assist VP(s) of Retail when needed

Manages additional staff to include but limited to float staff, staff located at another branch or student branch

Prepare assigned month-end management reports which apprise executive management of the status of branch activities

Develop and implement annual department budget; review monthly to analyze variances and assure expenditures remain within limits

Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Opens and closes the building in accordance with set hours and tests security equipment quarterly

Is responsible for maintaining office building, grounds, equipment and fixtures of the branch

Monitor closely industry trends in lending and deposit operations to feed research and development activities and assure that the company’s products, services and processes are remaining competitive. Manages and oversees expenses

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Loan OfficerBranch Operations ManagementBilingual/SpanishBusiness DevelopmentStaff TrainingDevelopmentCoachingCustomer ServiceCompliance KnowledgePerformance AppraisalBudget Management