Pilatus Aircraft Ltd · 1 week ago
Director Parts Operations
Broomfield, CO
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expPilatus Aircraft Ltd is seeking a Director Parts Operations to manage the Parts Sales department and provide spare parts support services across the Americas. The role involves overseeing all aspects of the Parts Sales business, including parts availability, provisioning, repairs, and pricing, while ensuring high levels of customer satisfaction.
Air TransportationAutomotiveIndustrial Automation
Responsibilities
Manages Parts Sales Department and its employees
Develops processes and procedures that assures Pilatus Class customer support services for the Service Centers and owner/operators of Pilatus aircraft
Documents, communicates, and escalates when required all spare parts related issues
Prepares annual expense budgets for Parts Sales department
Manages and enhances Pilatus Parts Portal
Monitors and regularly reports on Key Performance Indicators (KPIs), establishes new KPIs as needed
Owns the Parts Sales Forecast
Manages core return process
Reviews and provides suggested revisions to Pilatus Service Center Policies and Procedures
Maintains the highest levels of customer satisfaction
Qualification
Required
Bachelor's degree or equivalent combination of education and experience in aviation field
5-7 years of technical experience related to aviation parts
Professional manner and excellent communication skills essential
Excellent oral presentation and written communication skills required
Excellent problem solving and analytical skills
Ability to manage, assign, and track multiple tasks in a fast-paced demanding environment while maintaining a pleasant demeanor with the team and the customers
Ability to work effectively within a team as well as independently
Advanced computer skills including MS Windows and MS Office Professional
Ability to travel (less than 25%)
Preferred
Pilatus PC-12 and PC-24 knowledge preferred
Ability to learn and utilize aviation technical software; working knowledge of Quantum a plus
Benefits
11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
401(k) retirement plan matching up to 6%
Life and long-term disability insurance premiums paid in full
Tuition assistance available annually after the first year
Company
Pilatus Aircraft Ltd
Founded in 1939, Pilatus Aircraft Ltd develops and produces the world’s most unique aircraft: from the legendary PC-12, the best-selling single-engine turboprop in its class, to the PC-7 MKX and PC-21 and associated simulators, the market-leading systems for pilot training.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2005-01-01Private Equity
Leadership Team
Henry Laughlin
Principal and Founder
Recent News
2025-11-03
2025-10-14
2025-08-29
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