Independence Health System ยท 1 month ago
UNIT CLERK - 2AB
Greensburg, PA
Part-time
Onsite
New Grad, Entry LevelIndependence Health System is seeking a Unit Clerk to provide support in delivering patient care and managing communications within the healthcare team. The role involves assisting with patient needs, managing calls and messages, and maintaining the organization of the unit.
Health CareHospital
Responsibilities
Acts as a role model of service excellence exemplifying courtesy, compassion, and responsiveness towards all customers (patients, families, visitors, physicians, and other members of the health care team)
Establishes a welcoming environment by greeting others in a courteous and professional manner. Speaks to people, making eye contact and introducing self
Advises physicians of the nurse assigned to their patients
Notifies the appropriate nurse of the need to round with the physician
Demonstrates effective use of communication techniques in a professional and courteous manner and takes thorough messages
Operates the telephone: answer, transfer, hold, three-way call, speaker phone
Answer all calls within 2-3 rings or ensures coverage has been made available if away from work area. Answers by identifying department, self, title
Uses telephone manners: uses calm tone of voice, maintains helpful and courteous attitude during conversation, concludes the call with a positive closure
When necessary, explains to caller need to place on hold and checks back every two minutes. Gives caller choice of leaving message, voice mail or calling back
When transferring a call relays the number to the caller in case of disconnection when possible
When taking a message, verify the information received and include the following: callers, complete name and phone number, date and time of message, message taken, action or follow-up to be taken, and best time to return call, delivers message expediently
Supports individual communication strategies, e.g. white board
Contributes to the delivery of direct and indirect patient care within the parameters established by hospital policy, procedure, protocol and standards of care
Assists in meeting patient care needs as directed. Performs basic tasks to support patient care (i.e. water pitchers, tissues, blankets, hygiene supplies, etc
Answers nurse call system, directs caregivers, and assists as appropriate
Reviews physician orders via order entry system
Enters communication orders, including but not limited to, send messages, send triggers, central supply orders, NPO status, nutrition orders (i.e. early tray, resume diet orders, order to advance diet as tolerated), escort notifications, transfer/discharge orders to admissions office, notify transfer/bed placement, isolation status, change attending physician/service, extremity precautions, sequential compression device nursing power plan, discharge with or without staff, entry patient pharmacy name and as directed by future-EHR process changes
Retrieves lab specimen labels and requisitions and provides to the appropriate staff member
Collects documents and reports ongoing patient care data as directed
Makes patient rounds as requested to address patient needs and physical environment
Maintains as organized, clean, and uncluttered work space and nurses station
Enters department work requests to maintenance as necessary
Supports the physician and other clinicians in the effective and safe use of the electronic medical record and electronic functions such as Computerized Physician Order Entry (CPOE) and documentation
Assists physicians and other authorized providers in the placement of electronic orders to include, but not limited to diagnostic, nursing and medication electronic orders. Understand the electronic ordering process and defined methods to order (i.e. single order search, order sentences, favorites, power plans, care plans, core measures, etc)
Provides assistance to nurse manager for business related tasks including but not limited to:
Unit schedule
Payroll
Scheduling of educational programs
Maintains inventory and ordering of supplies
Maintains a collaborative relationship with physicians and other health care providers to achieve desired patient outcomes and assure a continuous flow of patient care
Maintains a complete electronic patient chart and companion paper chart while supporting and protecting the integrity of the electronic medical record
Notifies RN promptly of a 'stat' order
Schedules follow-up appointments for post discharge patients
Notifies physician offices of consults
Reviews communication orders and act upon to facilitate completion
Assists in maintaining appropriate staffing levels by identifying and contacting replacement staff as needed
Enters Staff assignments in a timely and accurate manner and updates as needed
Participates in unit performance improvement activities designed to enhance the quality of patient care and customer service
Assists in data collection process as requested
Recommends modifications for performance improvement
Demonstrates leadership by utilizing the behaviors inherent to the role of the unit clerk
Demonstrates an ability to solve problems utilizing critical thinking skills and seeks assistance from immediate supervisor when appropriate
Maintains accountability for actions taken
Effectively functions as a resource person
Acts as a patient advocate
Performs effectively in the role of preceptor/mentor to new hires and/or students
Assists in maintaining/decreasing organizational/department costs
Assists in the department's compliance with state, JCAHO, OSHA and other regulatory agencies
Assists in continuous survey readiness for inspections and surveys
Adheres to the infection control process, including standard precautions, to reduce the risk of acquiring or transmitting infections
Oversees that sufficient and proper supplies are maintained on an assigned unit
Provides for patient safety in compliance with hospital and nursing department policies
Utilizes two forms of patient identification before implementing any form of patient care
Assumes appropriate team role during code situations or mock codes
Responds effectively during emergency situations, including internal and external disasters
Assists in maintaining a safe and clean environment for patients, visitors and staff
Other duties as assigned
Qualification
Required
High School Diploma, GED, or Higher Level of Education
Sound judgment, problem solving skills, strong oral and written communication skills, ability to follow directions from other team members; works independently assigned duties
Strong organizational skills, Proficient keyboarding skills
Act 34-PA Criminal Record Check from the PA State Police system
Preferred
Medical Terminology
Company
Independence Health System
Independence Health System offers patients nationally recognized quality care in cardiology, orthopedics, palliative care, and maternity as well as a broad range of surgical, medical, emergency, and behavioral health services, and an extensive network of primary care physicians.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Independence Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (7)
2022 (4)
2021 (8)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-01-03Acquired
Leadership Team
Laurie English
Sr. VP/ Chief Human Resources Officer, MBA, SPHR
Carol Fox
Chief Medical Officer
Recent News
Pittsburgh Business Times
2025-02-26
Pittsburgh Business Times
2023-11-19
Pittsburgh Business Times
2023-01-03
Company data provided by crunchbase