Albertsons Companies · 3 months ago
Service & Delivery Technician III
5918 STONERIDGE MALL RD, PLEASANTON, CA, 94588, US
Full-time
Hybrid
Mid, Senior Level
$26.57/hr - $34.53/hr
5+ years expAlbertsons Companies is a leading food and drug retailer in the United States, aiming to create joy around each table and inspire healthier communities. The Service & Delivery Technician III role involves supporting retail stores by repairing and deploying technology hardware, addressing IT issues on-site and remotely, and ensuring compliance with service standards.
Food and BeverageFood DeliveryMeat and PoultryRetail
Responsibilities
Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices
Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment
Provide network and remote connectivity (hardware/software) support
Installation of new hardware and software
Provide customers with IT support; meet goals for service level agreements
Interface with all Corporate IT groups for on-site support and technology resolutions
Adhere to repair standards and service levels established
Qualification
Required
High school graduate
Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications
iOS and Android knowledge
Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision
Understanding of how hardware/software systems inter-relate
Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs
Must have a good, safe driving record. Must have a vehicle
Solid mechanical skills
Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity
Strong sense of urgency, business ethics, dependability and follow through
Preferred
AA/AS/BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred
Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred
2+ years' retail business experience preferred
2+ years' experience with retail store systems, technology systems and hardware preferred
2+ years' experience with installation and configuration of desktop and peripheral technology preferred
Self-checkout experience is preferred
Benefits
Medical
Dental
Vision
Disability and life insurance
Sick pay
PTO/Vacation Pay or Flexible Time Off
Paid holidays
Bereavement pay
Retirement benefits (pension and/or 401k eligibility)
Company
Albertsons Companies
Albertsons Companies is a food and drug retailer that helped in the areas of hunger relief, education, cancer research, and treatment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.25BKey Investors
Apollo
2025-10-21Post Ipo Debt· $1.5B
2022-10-14Acquired
2020-06-25IPO
Leadership Team
Susan Morris
Chief Executive Officer
Sharon McCollam
President & Chief Financial Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase