Wm. Henderson Plumbing Heating and Cooling ยท 3 days ago
Commercial Dispatch & Administrative Coordinator
Broomall, PA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $25/hrWm. Henderson Plumbing Heating and Cooling is seeking a Commercial Dispatch & Administrative Coordinator to support the daily operations of their Commercial Department. The role involves managing technician dispatching, coordinating service schedules, processing work orders, and serving as a communication link between customers and technicians.
Building MaintenanceCommercialConstructionCustomer ServiceResidential
Responsibilities
Dispatch commercial technicians based on skillset, workload, availability, and urgency of service calls
Build, update, and manage daily and multi-day schedules for commercial service, repairs, maintenance agreements, and project work
Monitor job statuses in real time and adjust schedules to address emergencies, delays, and customer needs
Communicate schedule changes promptly to technicians and customers
Coordinate with Commercial Manager/FLM on technician availability, training, PTO, and workload distribution
Receive and process commercial service requests via phone, email, work portals, and electronic ticketing systems
Enter customer information, job scope, equipment details, and site requirements accurately into the system
Prepare and review work/job packets for technicians, ensuring all information-including site access instructions, equipment lists, PO requirements, and safety rules-is accurate
Track job progress, parts on order, follow-up work, and open estimates
Review completed work orders for accuracy before submitting for billing
Serve as a primary point of contact for commercial customers, property managers, facility directors, and vendor partners
Communicate service details, scheduling updates, lead times, delays, and follow-up requirements
Obtain purchase orders (POs) and ensure billing and documentation meet customer-specific requirements
Support Commercial Sales and FLMs with proposal scheduling, follow-ups, and administrative needs
Process and record customer payments when applicable
Maintain accurate digital and physical records of commercial work orders, contracts, agreements, and correspondence
Assist with contract maintenance schedules, PM tracking, and recurring service planning
Support Commercial Manager with reporting, productivity tracking, parts follow-up, and administrative tasks
Collaborate with warehouse staff to ensure commercial parts staging and deliveries align with job schedules
Handle escalated customer issues professionally and promptly
Participate in process improvement projects to enhance commercial workflow efficiency
Perform other duties as assigned
Qualification
Required
Strong organization skills
Attention to detail
Ability to manage multiple commercial service jobs
Experience in technician dispatching
Ability to coordinate commercial service and repair schedules
Experience processing work orders
Ability to prepare job packets
Strong communication skills with customers, technicians, vendors, and leadership
Ability to monitor job statuses in real time
Experience in customer service
Ability to handle escalated customer issues
Experience with financial and administrative support tasks
Ability to maintain accurate digital and physical records
Ability to collaborate with warehouse staff
Ability to participate in process improvement projects
Ability to work under pressure
Strong problem-solving skills
Accountability and reliability
Time management skills
Company
Wm. Henderson Plumbing Heating and Cooling
Wm. Henderson Plumbing Heating and Cooling has been providing quality plumbing, heating, cooling service, and customer services.
Founded in 1977
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Geiger
CEO
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