GameStop · 2 months ago
Military Game Advisor
Camp Pendleton South, CA
Part-time
Onsite
New Grad, Entry LevelGameStop is a leading retailer in the video game industry, and they are seeking a Seasonal Military Guest Advisor to deliver world-class guest service experiences. This role involves engaging with guests, promoting products, and maintaining a clean and organized shopping environment to enhance guest satisfaction and drive sales.
GamingOnline GamesRetailSoftwareVideo Games
Responsibilities
Enjoy active selling, including exploring and creating guest needs and closing the sale
Utilize GameStop’s Solution Selling Tablet to serve each guest’s needs
Demonstrate a passion for exceeding goals
Promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
Promote GameStop’s new title reservation program and the PowerUp Rewards guest loyalty program
Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
Adhere to all of GameStop's ESRB policies and procedures
Drive sales and guest loyalty by creating complete, lasting guest solutions
Demonstrate unique interest in every guest
Ask questions and makes recommendations in order to make technology easier and more affordable for every guest
Promote GameStop’s unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program
Promote GameStop’s emerging digital products to guests
Respond to guest concerns quickly, effectively and courteously
Request management support as needed to ensure that every guest returns and recommends GameStop to others
Demonstrate appreciation for guests by thanking them for their visits and their business
Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback
Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team
Show professionalism and enthusiasm by working well with others — deliver great team results
Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines
Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader
Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations
Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store
Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan
Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor
Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures
Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system
Recognize potential theft/loss situations and provide personal guest service to deter theft
Dust and clean shelves, counters, fixtures, merchandise, and store equipment
Organize backroom product, cash wrap back stock product, and store supplies
Pick up and discard paper, packing material, and any other debris
Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity
Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required
Manage relationships in a manner acceptable to others and to the organization
Qualification
Required
Must be at least 18 years of age and present state-required proof of age documents
Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet
Must be able to move throughout the store unassisted for up to 8 hours
Internal applicants must be meeting performance expectations in current position over the last 6 months
Possess outgoing and friendly personality with strong guest service skills
Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English
Ability to work in a fast-paced, rapidly changing environment
Working ability to operate Point of Sale computer system
Possess working mathematical and alphabetizing skills
Working ability to complete required paperwork properly
Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders
Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours
Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities
Preferred
Working knowledge of computerized cash register system
Previous retail or guest service experience
Video game knowledge
Bilingual English/Spanish speaking and writing skills
Company
GameStop
GameStop is a video games and entertainment software retailer operating thousands of retail stores.
Founded in 1996
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.98BKey Investors
RC Ventures
2025-06-12Post Ipo Debt· $2.7B
2025-03-27Post Ipo Debt· $1.3B
2024-05-24Post Ipo Equity· $933.4M
Leadership Team
Charles Larkin
Vice President of Technology
Javier Gomez-Cirlos
VP, Program Management
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