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Wandercraft · 1 week ago

Operations Manager - US Clinical Hubs Expansion

New York, United States

Full-time

Hybrid

Mid, Senior Level

$125K/yr - $125K/yr

Wandercraft is a pioneering company in intelligent robotics, focused on enhancing human mobility through innovative products. They are seeking an Operations Manager to lead the expansion of their clinical hubs across the US, overseeing project management, stakeholder collaboration, and operational setups to redefine rehabilitation care.

Artificial Intelligence (AI)Health CareMachinery ManufacturingManufacturingMedical DeviceRobotics

Responsibilities

Lead and manage multiple project plans from concept through launch

Coordinate and negotiate with contractors, landlords, and vendors to stay on time and on budget

Streamline project workflows and introduce scalable systems for repeatable success

Monitor timelines, KPIs, and budgets across multiple hub projects and disseminate project progress to all relevant stakeholders

Partner with internal teams (clinical, marketing, finance, HR, IT) and external partners (real estate agents, contractors, landlords)

Work with the clinical team to ensure clinics meet clinical, regulatory, and accessible standards

Provide status updates to relevant internal stakeholders and management

Collaborate with Finance to manage and maintain operating budgets for new hubs. Identify opportunities for cost efficiencies

Lead end-to-end execution for new hub locations: geographic market research, location scouting, buildout, vendor coordination, and handoff

Create launch timelines, manage CapEx budgets, and ensure compliance with local regulations

Responsibility of the capital spending for each implementation project (budget over $1M). You will be expected to negotiate hard on behalf of the company!

Travel to prospective hub locations (4-6 weeks per location) to manage on-site set up

Manage purchasing, delivery, and installation of clinical and office equipment

Coordinate utilities, IT, facility services, and communication with landlords

Hire and onboard office managers, ensuring smooth handoff to each hub team, and provide ongoing management from NY location

Provide hands-on support for the organization of each new hub, including but not limited to painting, assembling furniture, and using power tools

Ensure accessibility and ADA compliance for each location

Set an inclusive workplace culture across all hubs to foster a sense of community

Develop and refine SOPs to support daily hub activity. Standardize best practices across hubs to ensure consistency and quality

Conduct site visits, operational audits, and ongoing optimization of processes

Act as a resource to hub teams and troubleshoot issues as they arise

Gather feedback from patients and hub teams. Conduct postmortems to identify learnings and drive ongoing improvements

Qualification

Budget managementStakeholder managementProject managementStrategic thinkingNegotiation skillsEntrepreneurial spiritCommunication skillsInterpersonal skills