MetLife · 2 days ago
Short Term Disability Claim Specialist
United States
Full-time
Remote
New Grad, Entry Level
$48K/yr - $48K/yr
0+ years expMetLife is one of the world’s leading financial services companies, and they are seeking a Short Term Disability Claim Specialist. In this role, you will manage various leave types and claims, ensuring compliance with contractual provisions while providing high-quality service to claimants.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Claim owner and decision-maker
Responsible for administering claims within contractual provisions and internal /external guidelines
Establishes a relationship with claimants in order to understand their perspective on their disability
Identifies the claimant’s functional capacity and leverages that capacity within the context of the contract to support and encourages return to work as appropriate
Applies all appropriate provisions of the disability contract to ensure that MetLife’s liability is understood and appropriately applied throughout the life of the claim. Within the context of liability, encourage and support return to work through a variety of programs and methodologies
Proactively communicates with the claimant to set expectations, assess medical and non-medical barriers to return to work, and keep him or her fully aware of the status of the claim, including setting expectations with the claimant if other resources (Voc, etc.) will be contacting him/her
Partners with the claimant, specialty resources, and more experienced resources to ensure that each claim has a well-understood plan that is appropriate for the unique situation of each claimant, his or her functional capacity and the prognosis for an increase in that capacity
Executes individual claim action plans, serves as point of contact for the claimant, and makes claim decisions
Manages overall block of assigned claims, including prioritizing actions, appropriately utilizing resources, and timely and accurate decision
Provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication
Proactively updates partners that may be working with the claimant when key events are being considered or have occurred. (closure, RTW, etc.)
Qualification
Required
6 months to 1 year experience handling disability claims, including Short-Term Disability, FMLA, PFML, and other types of leave
Basic knowledge of medical conditions, treatments, and prognosis
Candidates must be available to work shifts starting between 7 AM and 9 AM ET
Strong communication skills, including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim
Ability to multitask across a big of diverse leave claims
Preferred
A comprehensive understanding of the disability contractual provisions, especially the definition of disability
Critical-thinking skills
Ability to give and receive feedback to/from partners
Strategic-thinking skills and the ability to apply judgment and decision-making based on strategy
Prioritization skills. Ability to balance quantity and quality
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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