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Direct Online Marketing · 10 hours ago

Customer Success Manager

Pittsburgh, PA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Direct Online Marketing is a mid-sized agency specializing in digital marketing services. As a Customer Success Manager, you will be responsible for developing and nurturing client-agency relationships while managing projects to ensure client goals are met.

AdvertisingContent MarketingDigital MarketingDigital MediaEmail MarketingLead GenerationMarketingSEMSocial Media Advertising

Growth Opportunities

Hiring Manager

Adriana Parra González

Responsibilities

Full ownership of the client-agency relationship in all facets, ensuring nothing falls through the cracks

Provide timely client and internal communications

Develop detailed project tasks to guide clients, team members, and project teams to meet the defined objectives

Develop and nurture relationships with internal team members to ensure alignment, address conflict, drive motivation and facilitate inspiration

Organize and prepare meetings, create agendas and recaps, facilitate meetings, take notes, and follow up on action items

Qualification

Client Relationship ManagementProject ManagementPPC KnowledgeSEO KnowledgeMarketing PrinciplesMultitaskingSpanish FluencyOrganizational SkillsCommunication SkillsAdaptability

Required

Minimum of 2 years of experience in a client-facing role and project management

Experience managing multiple clients either in an agency dealing with mid-sized clients or in-house at a larger company where you deal with multiple departments and answer to multiple individuals

Management of long-term projects involving multiple people and tasks with varying deadlines

Basic knowledge of PPC and SEO tactics and common KPIs

Intermediate knowledge of general marketing principles

Outstanding computer skills

Excellent written and verbal communication

Strong organizational skills, the ability to multitask, detail oriented and work independently

Comfortable with ambiguity - flexible & adaptable with a willingness to learn and ‘roll up your sleeves' wherever needed