Tata Consultancy Services · 2 weeks ago
Servicenow Consultant
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
$100K/yr - $150K/yrTata Consultancy Services is a leading provider of IT services and consulting solutions. The Servicenow Consultant will lead ServiceNow implementations and digital transformation journeys, working closely with clients to understand their needs and translate them into effective technical solutions.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities
Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, & HRSD modules
Candidate should have strong knowledge on ServiceNow FedRAMP implementation
Candidate should understand the FedRAMP concepts and terminology and translate customer functional into technical requirements
Have Knowledge on FedRAMP security, authorization, and continuous monitoring
Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution
Experience in ITSM, ITOM, FSM, and HRSD implementations
Experience leading large scale implementation and transformation programs is preferable
Experience in Advisory, Consulting, and Solutioning ITSM, ITOM, FSM, and HRSD is preferred
Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners
Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions
Deliver agile strategies and solutions based on best practices to improve customer ITSM workflows and employee experience
Consult clients on improving employee experience, Agent experience, optimizing workflows, and simplifying ITSM and ITOM
Map customers’ business problems to ServiceNow solutions
Present a PoV to customers on how to leverage the platform to address business priorities
Prepare business case for ServiceNow driven transformation
Craft a solution roadmap aligned with customer’s business and technology strategy
Expertise ServiceNow deployments, ITSM, ITOM, FSM, and HRSD migrations, consolidations, upgrades, integration with other third-party systems, Orchestration
Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform
Develop a design aligned with the Architecture and technical requirements
Work with Architect and customers for the technical requirements, document them, play back and baseline
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
Evolve business solutions, articulate as appropriate to client audiences
Qualification
Required
Lead workshops to understand customer's business imperatives, technology landscape and transformation priorities
Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, & HRSD modules
Candidate should have strong knowledge on ServiceNow FedRAMP implementation
Candidate should understand the FedRAMP concepts and terminology and translate customer functional into technical requirements
Have Knowledge on FedRAMP security, authorization, and continuous monitoring
Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution
Experience in ITSM, ITOM, FSM, and HRSD implementations
Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners
Perform framework driven assessment to benchmark customer's maturity levels across specific domains & functions
Deliver agile strategies and solutions based on best practices to improve customer ITSM workflows and employee experience
Consult clients on improving employee experience, Agent experience, optimizing workflows, and simplifying ITSM and ITOM
Map customers' business problems to ServiceNow solutions
Present a PoV to customers on how to leverage the platform to address business priorities
Prepare business case for ServiceNow driven transformation
Craft a solution roadmap aligned with customer's business and technology strategy
Expertise ServiceNow deployments, ITSM, ITOM, FSM, and HRSD migrations, consolidations, upgrades, integration with other third-party systems, Orchestration
Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform
Develop a design aligned with the Architecture and technical requirements
Work with Architect and customers for the technical requirements, document them, play back and baseline
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
Evolve business solutions, articulate as appropriate to client audiences
Preferred
Experience leading large scale implementation and transformation programs is preferable
Experience in Advisory, Consulting, and Solutioning ITSM, ITOM, FSM, and HRSD is preferred
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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