Specialized Recruiting Group - Central Oregon · 3 hours ago
Vice President of Technical Field Service
White City, OR
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expSpecialized Recruiting Group - Central Oregon is seeking an experienced VP of Technical Field Service to lead and innovate their global service operations in the pharmaceutical instrumentation sector. The role involves managing customer service operations, improving satisfaction, and overseeing the service delivery process while ensuring alignment with company goals.
Staffing & Recruiting
Hiring Manager
Karen Turner, SHRM-CP (LION)
Responsibilities
Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience
Establishes performance metrics for customer service representatives
Establishes service levels and requirements for the department
Develops and implements methods to record, assess, and analyze customer feedback
Develops and implements training and quality assurance programs for new hires and experienced employees
Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention
Acts as a liaison between the customer service department and other divisions in the company
Drafts and implements the department’s budget
Performs other related duties as assigned
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position
If ever working remote or hybrid model (from home, or offsite location), must be able to travel to LWS office when requested if any company needs arise
Good communication skills
Get along with others
Directly supervises top management personnel
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
Bachelor's degree required
At least five years of related experience required, with prior Field service management experience highly preferred
Excellent track record of leadership
Superior project management skills
Resourceful and analytical with exceptional communication skills (both verbal and written)
Excellent attention to detail and accuracy
Understanding of all facets of business
Outstanding public speaking and interpersonal skills
Knowledge of IT/business infrastructure
Understanding of analytics and performance metrics
Excellent interpersonal and customer service skills
High level of proficiency with personal computers. Experience with Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Windows, Microsoft Access, and Internet usage
Excellent organizational skills and attention to detail
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations
Ability to write reports and business correspondence
Ability to clearly communicate both verbally and in written form with customers, vendors and co-workers
Ability to proofread and review documents for technical accuracy and conceptual clarity
Ability to travel to other US and International locations and/or customer locations
Preferred
Field service management experience highly preferred
Expertise in analytical instruments, laboratory automation, and biotech equipment is highly desired
Additional certifications such as Six Sigma or PMP being advantageous
Benefits
Competitive wages and benefits
Great team
Great culture and benefits
Company
Specialized Recruiting Group - Central Oregon
The Specialized Recruiting Group, an Express Employment Professionals company specializes in professional full-time placements and contract assignments in niche industries which include the following: Engineering/Manufacturing/Technical, Human Resources, Construction Management, Sales/Marketing, Information Technology, Healthcare, Scientific and, Accounting/Finance.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase