Stripe · 5 days ago
Strategic Program Manager - Support
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expStripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Strategic Program Manager for Support will drive strategic initiatives to enhance user experience and operational efficiency, collaborating with cross-functional leaders to shape support initiatives and ensure exceptional service delivery.
FinanceFinTechMobile PaymentsSaaS
Responsibilities
Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization
Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans
Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders
Qualification
Required
8+ years of experience in strategy and operations, consulting, and/or program management
Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company's operations and delivered quantifiable business impact
Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
Excellent written and verbal communication skills, with the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
Preferred
Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
Experience in fintech, financial services, payments, or regulated technology environments
Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Tiger Global ManagementThrive CapitalFounders Fund
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Steffan Tomlinson
CFO
Aitor Guevara
Head Of Engineering
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase