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Cynet Systems · 1 week ago

Agent Experience Product Owner

Malvern, PA

Full-time

Onsite

Mid Level

$75/hr - $80/hr

Cynet Systems is seeking an Agent Experience Product Owner to define and evolve the product vision for Agent Experience within Service Reimagined. The role involves identifying agent-facing capabilities, collaborating with engineering teams, and ensuring alignment between automated experiences and agent workflows.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Define and evolve the product vision for Agent Experience within Service Reimagined

Identify and shape agent facing capabilities such as real time assist, summaries, and guidance

Determine feature sequencing based on readiness, dependencies, and impact

Partner with engineering and platform teams to estimate level of effort

Ensure alignment between automated experiences and agent workflows

Collaborate with operations to validate usability and adoption

Own backlog prioritization and sprint planning inputs

Measure impact on agent productivity, handle time, and quality

Qualification

Agent desktop solutionsProduct ownershipBacklog managementAI assisted toolsOperational stability

Required

Experience delivering agent desktop or contact center solutions

Strong product ownership and backlog management capabilities

Familiarity with AI assisted service and support tools

Ability to balance delivery speed with operational stability

Company

Cynet Systems

Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.

Founded in 2010

Ashburn, Virginia, USA

1001-5000 employees

http://www.cynetsystems.com

Funding

Current Stage

Late Stage

Leadership Team

Ashwani (Ash) M.

Partner and Co-CEO

Nikhil "Nick" Budhiraja

Founder / Co-CEO

Company data provided by crunchbase