A1 Garage Door Service · 1 day ago
Dispatcher
Phoenix Headquarters
Full-time
Onsite
New Grad, Entry Level
$24/hr - $28/hrA1 Garage Door Service is a fast growing, customer focused residential garage door company that values teamwork and commitment to excellence. The Dispatcher role is crucial for coordinating technician schedules and ensuring smooth operations while providing exceptional customer service.
Consumer Services
Responsibilities
Dispatch and coordinate technicians to ensure timely service for customers nationwide
Deliver friendly, confident communication when confirming appointments or handling escalated calls
Use technology platforms (Service Titan, communication tools, scheduling software) to track and update job progress
Monitor incoming calls, messages, and requests—responding promptly with a solutions oriented- mindset
Stay aware of technician availability and job status updates throughout the day
Ensure technicians’ schedules are optimized for efficiency and customer satisfaction
Update customer accounts, notes, ETAs, schedule changes, and follow-ups in real time
Collaborate closely with leadership and team members to keep operations flowing smoothly
Identify conflicts or delays and proactively resolve them before they impact the customer experience
Assist with daily reporting and general operational support
Contribute to a positive team culture built on accountability, communication, and shared success
Help with other tasks as needed; flexibility is key to our growing business
Qualification
Required
Strong written and verbal communication skills with a warm, customer-first approach
A tech savvy mindset and confidence navigating multiple computer systems at once
Experience using Microsoft Office
Ability to stay organized while managing many moving parts
Calm, professional handling of stressful or rapidly changing situations
A proactive, problem-solving mentality and willingness to learn
A team-oriented attitude—your coworkers will count on you daily
Clear, friendly communication with customers, technicians, and team members
Highly organized and able to multitask in a fast-paced, constantly changing environment
Tech-savvy and quick to learn new systems and tools
Calm, proactive problem-solver who handles stress professionally
Team-oriented with a customer-first mindset, focused on smooth operations and great service
Preferred
Service Titan experience is a plus
Experience in dispatching, scheduling, or residential trades is helpful but not required
Benefits
Medical, dental, vision, 401K
Paid Time Off
Weekly Pay
Internal Promotion opportunities
Company swag
Company
A1 Garage Door Service
Founded in 2007 by CEO Tommy Mello, A1 Garage Door Service is a leading national provider in garage door sales and services, headquartered in Phoenix, Arizona.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tommy Mello
CEO & Founder
Company data provided by crunchbase