Holcim · 16 hours ago
IT User Specialist
Cairo, NY
Full-time
Onsite
Entry, Mid Level
2+ years expHolcim is transforming to become the leader in innovative and sustainable building solutions. The IT User Support Specialist ensures users receive the right level of support, fulfilling user requests and incidents while maintaining communication and service level commitments.
Building MaterialGreen BuildingManufacturingReal EstateSmart Building
Responsibilities
Provide the 1st level of support, (OS, network, hardware, software, peripherals ..etc) to all employees in scope
Manage the IT facilities (Data Center) in the site
Classifies and prioritises requests and incidents
Ensure the coordination of 1st, 2nd and 3rd level support
Work proactively on root cause analysis, problem solving and standard operating procedures creation
Answer inquiries and provide basic training to users in the proper use of hardware and software
Handle the communication to end users and other IT departments
Ensure the Service Level commitments are respected
Follow and implement the security, internal control and standardization principles defined by the group and regional teams
Implement service enhancements that improves the reliability, usability, security, supportability and performance of the desktop environment
Apply LH IT security standards on all computers in terms of anti-virus, security updates, OS updates and users authorized access
Provide network connectivity to LH resources & and support for the visitors
Ensure compliance with LH standards in terms of HW, SW and enforce LH IT policy
Monitor the printing consumption and the attendance systems
Receive and deliver of network devices and toners in the site
Approve work permits for any needed civil work to avoid any IT network damages
Keep track of IT user's assets and scarp and prepare computers, printers as a donation for social activities
Update the inventories, scrap and donations
Qualification
Required
Graduate degree in Business or Management, Computer Science, Engineering or related discipline with an IT focus
Ability to conduct research into application development issues and products
Analytical, design and development skills including troubleshooting and integration of IT services
Competency in developing efficient and effective solutions to diverse and complex business problems
Ability to implement IT policies and governance
At least 2-4 years in IT End User services experience
Broad technical knowledge of IT
Understanding of IT services, technology and solutions
Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments
High willingness to drive transformation and service improvement
Strong customer / end-user / client service orientation
Keen attention to detail
Capability for problem solving, decision making, sound judgment, assertiveness
Preferred
Experience in a related industry (cement, aggregate, ready-mix) is a plus
Company
Holcim
Holcim is a building materials and aggregates company. It is a sub-organization of Readymix Muscat & Premix.
10001+ employees
H1B Sponsorship
Holcim has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (5)
2022 (5)
2021 (2)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.37MKey Investors
U.S. Environmental Protection Agency
2024-11-04Grant
2024-07-16Grant· $1.37M
2015-07-10Acquired
Leadership Team
Miljan Gutovic
Chief Executive Officer
Mahmoud Ayman
BD Manager
Recent News
Portugal News
2026-01-11
MarketScreener
2026-01-06
MarketScreener
2026-01-06
Company data provided by crunchbase