Rizzetta & Company · 13 hours ago
Homeowner Support Specialist
Riverview, FL, US
Full-time
Onsite
Entry Level
$21/hr - $21.50/hr
2+ years expRizzetta & Company is seeking a Homeowner Support Specialist to assist residents, board members, managers, and vendors with inquiries and concerns regarding products and services. The role involves resolving account questions, complaints, and billing issues while providing quality support and ensuring timely resolutions.
Management ConsultingProfessional ServicesProperty ManagementReal Estate
Responsibilities
Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are resolved both promptly and thoroughly
Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries
Document the appropriate resolution of all interactions within the appropriate systems and applications
Resolve all open inquiries within prescribed timelines while meeting all key performance indicators
Thoroughly and efficiently gather information from residents, board members, and vendors, access their accounts and evaluate their needs, educate them where applicable to prevent the need for future contacts, and document interactions through contact tracking
Provide quality service and support in a variety of areas
Review and close all homeowner service tickets and open calls in Vantaca that are not specifically awaiting a Community Association Manager's or Accounting Team Member response
Maintain an open line of communication with property managers, regional directors, and internal departments and associates
Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Work cross-functionally to effectively solve client-facing problems
Coordinate: Assessment and late fees
Move in/out – scheduling – including making special arrangements
Clubhouse and party room reservations
Assist with providing resale documents
Assist with homeowner document requests
Create and close work orders
Additional assignments and duties may be assigned from time to time
Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance by your manager
Always conduct business with the highest standards of personal, professional, and ethical conduct
Perform or assist with any operations as required to maintain workflow and meet deadlines
Ensure all safety precautions are followed while performing the work
Follow all policies and standard operating procedures as instructed by management
Perform any range of special projects, tasks, and other related duties as assigned
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve inquiries and issues, and maintain a specified level of knowledge about new developments, requirements, policies, and regulatory guidelines
Qualification
Required
High School diploma or GED
2+ years of customer service experience in a service industry setting
Minimum of 1 year call center experience
Strong proficiency in Windows and Microsoft Office, (Outlook, Word, OneNote, Teams, and Excel, etc.)
Interact effectively, communicate clearly, and understand meeting the needs of others
Excellent organization, planning, motivation, and interpersonal skills
Critical thinking, complex problem-solving, judgment, and decision-making ability
Must have a strong work ethic and be detail-oriented with excellent multitasking skills
Ability to prioritize work, meet deadlines, and work well under pressure
Ability to work with sensitive or confidential information
Ability to work in a team environment as well as independently and be self-driven
Ability to accept feedback and apply feedback to work
Ability to learn and navigate new technology platforms
Ability to work independently with integrity
Able to maintain focus despite numerous interruptions and surrounding conversations
Skilled in effective verbal communication and articulating ideas clearly
Ability to talk on the phone and work on a computer for long periods of time
Able to lift to 35 pounds
Able to see objects closely to print; read instructions and recognize numerals
Occasionally reaches at or above the shoulder height
Able to sit at a desk for extended periods while working on a computer throughout the day (monitor, keyboard, and mouse use)
Ability to work extended/flexible hours occasionally
Preferred
Associate degree in business or related field, or equivalent combination of education and experience
Real estate experience a plus
Company
Rizzetta & Company
Rizzetta & Company specializes in residential and commercial community development, management and consulting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Wildermuth
Chief Financial Officer
Company data provided by crunchbase