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Arizona Department of Economic Security · 4 hours ago

MANAGEMENT ANALYST 3

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

2+ years exp

The Arizona Department of Economic Security is dedicated to strengthening individuals, families, and communities for a better quality of life. They are seeking a Management Analyst 3 to provide support related to public assistance programs, develop and deliver training, and analyze performance for improvement. This role involves collaboration with various stakeholders and may offer remote work options within Arizona.

AssociationGovernmentInformation TechnologySecurity

No H1B

Responsibilities

Takes a lead role in working with others to create, maintain, and deliver training in support multiple levels of division staff. Includes aftercare, refresher courses, annual recertification training, ongoing education and other learning opportunities. Direct coaching collaboration and training support across DES divisions, agencies and community partners. Includes field training materials and resources needed for continuing education courses

Analysis of quality and productivity performance, and development or support of action plans for improvement in response to State and Federal audits. Includes researching and analyzing timeliness and error trends (including system/technical-related barriers) and providing collaborative support for problem-solving efforts across the division and with partner agencies

Communication through various forms of media regarding current workforce activity and quality trends, analyzing data, project management approach, etc

Qualification

Management analysisTraining deliveryData trackingCustomer serviceInterpersonal relationsOral communicationWritten communication

Required

Two (2) years of management analysis experience

OR four years of experience in a leadership role

OR an Associates or higher degree in a field appropriate to the assignment

Possess or have the ability to complete OPD Training Certification

Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)