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FF Inc · 3 hours ago

Customer Success Assistant

Leander, TX

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $65K/yr

0+ years exp

FF Inc is seeking a Customer Success Representative who is passionate about helping customers succeed while driving growth and expanding revenue. In this role, you will manage a portfolio of clients, ensuring satisfaction and identifying opportunities for upsell and retention.

Management Consulting

Responsibilities

Own and manage a book of business, serving as the trusted advisor and point of contact for each client

Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment

Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close

Lead renewal conversations with a focus on long-term value and retention

Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early

Deliver onboarding, product training, and strategic check-ins to drive client success

Collaborate cross-functionally with Product, Support, and Marketing to surface feedback and advocate for client needs

Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot

Qualification

CRM toolsCustomer success platformsSaaS experienceRelationship managementConsultative mindsetOnboardingRevenueRenewal conversationsCustomer health trackingCustomer satisfactionCustomer engagementRenewalProduct adoptionClient retentionHubSpotProduct trainingUpsellSalesStrategic conversationsKPI managementTrainingRenewal managementSales collaborationSalesforceCommunication skillsGoal-orientedCross-functional collaboration