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Zito Media · 7 hours ago

Customer Service Representative - Coudersport, PA

Coudersport, PA

Full-time

Onsite

Entry Level

1+ years exp

Zito Media is currently seeking a Customer Sales & Service Representative for their Coudersport call center. The role involves providing customer support for sales, activation, and troubleshooting of video, internet, and voice services, while ensuring superior customer service and managing billing inquiries.

BroadcastingInternetTelecommunicationsVirtual Reality

Responsibilities

Provide inbound telephone support to potential customers and to customers requesting information or experiencing technical difficulties and equipment problems, in order to reduce service calls and improve customer satisfaction

Enter billing payments into the billing system and ensure reconciliation of cash drawer and payment entry on a daily basis. Research status of installation and service calls in order to resolve customer inquiries/complaints; research misapplied payments, billing and service adjustments. Communicate with customers in order to respond to questions; resolve service concerns; provide rate and programming information; initiate upgrade of current service and sell our products and services

Responsible for technical support/troubleshooting, via telephone and computer, of the high-speed data product (including email and web hosting). Assist in the resolution of advanced level technical problems with troubleshooting procedures/skills

Responsible for adding equipment into billing system accounts, notating the account with proper information as required, to properly execute customer orders, schedule installs and trouble calls, and document customer accounts on a daily basis. Responsible for providing required documentation for tracking work order status information

Continually demonstrate and ensure superior customer service

Other functions/duties as assigned

Must be prompt, punctual and have regular attendance. Must be available to work evenings, weekends and holidays

Perform other related duties and tasks as assigned or as become evident

Qualification

Customer service experienceTechnical troubleshootingMicrosoft Office proficiencyCable television billing systemsMultitasking abilityBasic computer troubleshootingTCP/IPCall Center experienceMacintoshWindows knowledgeCommunication skillsOrganizational skillsTeam player attitude