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Nordic Global · 5 hours ago

Director, ERP Delivery

US - National

Full-time

Hybrid

Director/Executive

10+ years exp

Nordic Global is a company focused on providing advisory solutions in the healthcare sector. The Director, ERP Delivery is responsible for directing advisory solutions projects, ensuring project success, and maintaining client relationships while overseeing team management and solution development.

Information ServicesInformation Technology

Responsibilities

Managing, mentoring and developing solutions team staff; making solution-specific hiring decisions as solution and Nordic growth dictates

Partner with Advisory Services leadership to support the overall performance of the service line; support service line vision and initiatives, establish goals, and report achievement progress

Oversee and participate in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigation project risks

Act as point of escalation for project team and client; perform services directly for clients as necessary

Support pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging and content

Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients

Research healthcare ERP-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy

Stay abreast of the latest technology, regulations, and news relating to healthcare ERP, continuously evaluating market for opportunities that supersede competitors’ products

Oversee solution development, creation, and refining, ensuring the strength of product offerings

Engage with Infor as a vendor/partner to maintain and educate others at Nordic on updates to methodologies, product changes and best practices

Educate clients and consultants on Advisory Solutions offerings including teaching internal Nordic classes

Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Working with the Project Management Team and Practice Leadership, help to own the success of the Infor vendor partnership

Evaluate vendor programs and partnership terms

Analyze data to identify staffing needs

Ensure procedures, methodologies, and enablement are in place to support quality service delivery

Create revise, review, and approve SOPs based upon vendor

Conduct internal audits and other quality assurance activities

Monitor client progress, address issues, and implement appropriate corrective actions

Document and report service quality and project financial metrics

Provide communication, high level training and information to stakeholders regarding new vendors and related technology

Qualification

Infor implementation experienceERP software understandingManagement experienceInfor certificationCustomer service skillsSolution-orientedCollaboration tools proficiencyTime management

Required

Bachelor's degree in related field, post graduate degree strongly preferred

10+ years' related experience including 5 years management capacity

Experience leading service-oriented teams, scaling appropriately to successfully manage growth required

Strong understanding of ERP software and ERP software implementation services required

Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line

Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions

Strong customer service attitude and skillset

Proven ability in time management with strong attention to detail

Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership

Demonstrated ability to work independently and collaboratively

Must demonstrate and embody Nordic's maxims

Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies

Demonstrated ability to work under pressure and within time constraints