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Symetra · 8 hours ago

Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. They are seeking a Customer Service Representative who will utilize strong communication skills and customer service abilities to assist clients effectively.

Financial ServicesHealth InsuranceInsuranceLife Insurance

Growth Opportunities

No H1B

Responsibilities

CSR skills, plus: proficient written and verbal communication skills

Strong multi-tasker and adept at using tools and resources available

Proactive with customer, anticipating needs

Ability to show empathy and ability to mentor new hires

Ability to adapt to change daily based on business need or system issues

Ability to de-escalate calls and resolve concern

Qualification

CSR skillsWritten communicationVerbal communicationMulti-taskingCustomer empathyDe-escalationMentoringAdaptability

Required

CSR skills, plus: proficient written and verbal communication skills

Strong multi-tasker and adept at using tools and resources available

Proactive with customer, anticipating needs

Ability to show empathy and ability to mentor new hires

Ability to adapt to change daily based on business need or system issues

Ability to de-escalate calls and resolve concern

High school education or equivalent experience

6 months to a year experience working as an Associate CSR or equivalent experience

Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company

Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of 'broadband.'

Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL