Global Business Ser. 4u ยท 17 hours ago
CMDB Admin - Remote
United States
Contract
Remote
Mid Level
3+ years expGlobal Business Ser. 4u is seeking a CMDB Administrator to manage and mature the Configuration Management Database on the ServiceNow platform. This role is focused on CMDB governance, data quality, discovery, and accountability, and will involve collaboration with various IT teams to ensure configuration data is accurate and actively maintained.
Responsibilities
Own governance, standards, and operating processes for the ServiceNow CMDB
Drive accountability with CI class owners, shifting ownership of data maintenance to the business and IT teams
Chair and support Configuration Control Board (CCB) activities as needed
Maintain CMDB accuracy, completeness, and health across all CI classes
Perform CI remediation, including duplicates, malformed records, and custom attribute issues
Track and enforce compliance with CMDB policies and procedures
Support audits and compliance efforts (SOX, COBIT, PCI, etc.)
Manage ServiceNow Discovery configuration and ongoing health
Partner with ITOM to integrate data from monitoring and discovery tools
Oversee data sources including Discovery, SCCM, and AWS Service Graph Connectors
Review and monitor integrations, credentials, and security standards
Define and document CMDB processes for data collection, validation, and maintenance
Build dashboards, reports, and KPIs focused on CMDB health, quality, and compliance
Analyze CMDB data to identify gaps, trends, and improvement opportunities
Work closely with Service Desk, Infrastructure, Application, and Platform teams
Support Change, Incident, and Problem workflows related to configuration data
Provide guidance, training, and mentorship on CMDB concepts, policies, and best practices
Support strategic initiatives to ensure CMDB requirements are addressed within project timelines
Qualification
Required
3+ years of experience in IT Service Management with strong CMDB focus
Hands-on ServiceNow experience, particularly CMDB and Discovery
Solid understanding of CSDM and configuration management practices
Experience working in Agile teams and production environments
Strong communication skills with the ability to influence data ownership
Preferred
ITIL Foundation certification
Experience with ITOM, ITSM, Change Management, and Enterprise Architecture modules
Company
Global Business Ser. 4u
Global Business Ser.
11-50 employees
H1B Sponsorship
Global Business Ser. 4u has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (14)
2023 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase