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PlainID - The Authorization Company · 9 hours ago

Technical Support Engineer

United States

Full-time

Remote

Senior Level

$90K/yr - $130K/yr

5+ years exp

PlainID, a leader in Identity, Authorization & Security, is seeking a passionate Technical Support Engineer to join their rapidly growing Global Services team. In this role, you will support cutting-edge solutions, diagnose and troubleshoot technical issues, and collaborate with various teams to enhance customer experience.

Business IntelligenceComplianceCyber SecurityIdentity ManagementInformation Technology

Growth Opportunities

Hiring Manager

Ili Ramon

Responsibilities

Own the customer journey: Take ownership of reported issues from start to finish, prioritizing them and ensuring swift, high-quality resolution

Become a technical expert: Diagnose, troubleshoot, and reproduce complex technical issues in our cloud-native environment, providing high-quality solutions

Collaborate across the organization: Work closely with our R&D, Product, and QA teams to escalate and resolve complex cases, acting as a crucial bridge between customers and our internal teams

Drive knowledge and improvement: Create detailed documentation, knowledge-base articles, and best practices. Your insights will directly influence product enhancements and help us proactively address future challenges

Provide hands-on support: Assist customers with installations and upgrades, ensuring a smooth and successful experience

Qualification

Technical support experienceTroubleshootingCloud-native proficiencyNetworkingLinuxSQL databasesREST APIsKubernetesDockerAWSGCPAzureScripting experienceIdentityAccess ManagementCommunicationProblem-solvingTeam playerAdaptability

Required

5+ years of technical support experience with enterprise software and cloud services

Expertise in troubleshooting: Proven experience in complex environments, with a strong focus on Networking, Linux, SQL databases, and REST APIs

Cloud-native proficiency: Hands-on experience with containerization (Kubernetes, Docker) and major cloud platforms (AWS, GCP, Azure)

Excellent communication: Fluent in English (both written and verbal) with the ability to clearly articulate complex technical concepts

Availability: Willingness to participate in a regular on-call rotation, including occasional weekend or holiday support

Preferred

Prior experience in a startup or fast-paced tech environment

Hands-on scripting experience (e.g., Python, Bash)

Familiarity with the Identity and Access Management (IAM) domain

Company

PlainID - The Authorization Company

PlainID is the market-leading authorization platform for the Agentic AI Era — the enterprise-grade solution trusted by Fortune 2000 organizations and endorsed by industry analysts and partners.

Founded in 2015

Tel Aviv, Tel Aviv, ISR

51-200 employees