Abacus Service Corporation · 3 months ago
Junior ServiceNow Developer
Cheyenne, WY
Full-time
Hybrid
Entry Level
3+ years expAbacus Service Corporation is seeking a Junior ServiceNow Developer to support the Wyoming Enterprise Technology Services (ETS) Enterprise Platform Team. The role involves contributing to the development, enhancement, and maintenance of the ServiceNow platform, assisting with building applications, and optimizing existing modules.
Health CareInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Design and develop custom solutions that align with public sector service delivery goals
Develop and maintain scoped applications to automate workflows and integrate with third-party systems
Enhance and maintain ITSM, ITAM, ITOM, and SPM modules to support ETS operations
Implement and support Hardware Asset Management Professional (HAMPro) and assist with Software Asset Management (SAM) module implementation
Collaborate with ETS's Project Management Office (PMO) and stakeholders to gather business requirements and translate them into scalable ServiceNow solutions
Follow ServiceNow development best practices for configuration, scripting, testing, and change management to ensure platform stability and security
Create and maintain documentation on all developed and implemented products, including: Business rules, workflows, role assignments Database mapping, table descriptions, and configuration settings
Contribute to monthly reports outlining project progress, risks, mitigation strategies, and solutions
Participate in weekly meetings with the Enterprise Platform Manager and team to resolve issues and recommend process improvements
Log hours worked using ETS's timekeeping system and provide input for monthly billing reconciliation
Work closely with system administrators, senior developers, and other ETS team members to deliver high-quality solutions
Participate in knowledge-sharing activities, shadow senior resources, and contribute to the team's growth and velocity
Adhere to all ETS and state-level IT policies, procedures, and security standards
Ensure solutions comply with Wyoming OCIO Security Policies and Standards
Handle project data appropriately according to state classification and confidentiality requirements
Qualification
Required
3–5 years of ServiceNow development experience, including scripting and application configuration
Hands-on experience with scoped application development, especially within the Public Sector Digital Services (PSDS) application
Working knowledge of HAMPro and foundational understanding of SAM
Familiarity with one or more of the following modules: ITSM, ITOM, ITAM, IRM, and SPM
Experience gathering requirements and translating them into ServiceNow workflows and forms
Understanding of Agile methodologies (Scrum preferred) and basic familiarity with ServiceNow DevOps practices
Knowledge of ServiceNow scripting (JavaScript, Glide APIs, Flow Designer)
Strong attention to detail, documentation skills, and commitment to quality
Excellent collaboration and communication skills for working in multi-disciplinary teams
Familiarity with public sector or government agency environments is preferred
Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent professional experience)
ServiceNow Certified System Administrator (CSA)
Provide two (2) professional references that clearly demonstrate relevant and recent ServiceNow project experience
US Citizen Only
Preferred
Experience working within state or public sector ServiceNow environments
Exposure to Scrum ceremonies and iterative agile delivery models
Familiarity with Configuration Management Database (CMDB) and third-party integrations
Experience contributing to asset management optimization or ITIL-based service delivery improvements
Ability to support internal teams through documentation, peer collaboration, and process adherence
Capability to work independently while following established frameworks and governance standards
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS)
ITIL v4 Foundation Certification
Agile or Scrum certification (e.g., CSM, PSM)
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase