FACET BARCELONAUSCO · 1 day ago
Customer Experience Director
United States
Full-time
Remote
Director/ExecutiveFacet is a leading European company specializing in jewelry design, committed to combining European craftsmanship with global outreach. The Customer Experience Director will lead strategies to enhance customer satisfaction and collaborate with various teams to ensure an elevated experience for all customers.
Information Technology & Services
Responsibilities
Leading and overseeing strategies to enhance customer satisfaction and overall experience
Analyzing customer feedback
Developing actionable insights
Implementing improvements
Collaborating with customer service teams and other departments to ensure a seamless and elevated experience for all customers
Communicating with internal and external stakeholders
Ensuring alignment with the company's customer-first philosophy
Qualification
Required
Strong expertise in Customer Satisfaction, Customer Experience, and Customer Service management
Excellent Analytical Skills to assess customer data and generate insights for continuous improvement
Proven Communication skills, including clear verbal and written communication abilities to engage with stakeholders and teams
Experience in leadership and team management, with the ability to drive collaboration across departments
Bachelor's degree in Business Administration, Marketing, or a related field
Preferred
Experience working in the luxury or jewelry industries is a plus
Company
FACET BARCELONAUSCO
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase