Airbus · 1 week ago
Head of Customer Training Academy
Bingen, WA
Full-time
Onsite
Director/Executive
$150K/yr - $190K/yr
10+ years expAirbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. The Head of Customer Training is responsible for Flexrotor training services delivered for Airbus - Flexrotor, overseeing the financial and operational aspects of the Customer Training Center while managing relationships with customers and stakeholders.
AerospaceCommercialManufacturing
No H1B
Responsibilities
Manage Business Performance of Customer Training Center P&L: 25%
Recommend and meet P&L financial targets
Operational Plan (OP)
Act as focal point for customer training business planning (OP/CAPEX/SDP etc.)
Propose and execute OP(operational plan) targets, including revenue, profitability, cost control, OPEX, CAPEX, site development/long-term investments
Develop pricing methodology for onsite and offsite courses
Pricing: Develop market-competitive pricing methodology for onsite and offsite courses based on internal/external labor rates, Flexrotor- owned aircraft costs, and competitive pricing analysis
Training Asset Optimization: With assets valued in millions of dollars, the Head of Training needs to plan and execute short and long-term asses strategy that meets customer demand while maintaining safe/profitable operations
Instructor Staff: Provide staffing requirements and ensure right instructor skill set and continuity in training based on current and future market demand. Monitor labor productivity rates and set KPIs to meet group-wide benchmark
Manage Operations of Customer Training Center: 25%
Daily operations: Ensure customer requests, requirements, and demands are aligned with organization availability to schedule training
Manage and improve the training catalogue, including content and quotation
Promote training offer and engage in regular communication with customers
Run weekly New Student Orientation sessions
Monitor and analyze customer feedback and provide action plan for addressing customer concerns
Monitor Pilot and Technical Instructor productivity and assign training activity
Safety: Encourage safety culture in training practices
Standards / Methods and Tools
Define global training standards and definition of practical tools
Ensure effective deployment of the standards with focus on safety
Ensure implementations of training tools worldwide
People Performance Management: Consolidate and drumbeat performance monitoring; deploy and adjust organization and regional roles and responsibilities; Identify, build expert’s pool and succession planning; share best practices within the training network; ensure team management, engagement, and performance; conduct performance evaluations, recommend salary increases (promotion, merit, and adjustment), transfers, hires, and disciplinary actions (terminations)
Ethics and compliance: Ensure team compliance with company ethics and responsible business policies and lead team by example; promote speak up culture, transparency, and team collaboration
Support Regional Sales, Marketing and Commercial Programs: 20%
Offers / Contracts negotiation: offers/contracts when needed; manage training offers
Customer Credits Management: manage training credits pool for all new Flexrotor sales according to CFO & H.O Sales-established process; proactively work with executive-level customer contacts (CEOs, Directors of Maintenance, VPs of Operations, and Chief Pilots) to create annual training plans and communicate run-rates of training credit pools
New partnerships/Business Development: while training credits account for a sizable piece of the annual revenue, the Head of Training must plan and execute sales for the remaining OP target. The Head of Training works with Marketing, Customer Account Managers and advisors to identify target customer groups, develop marketing materials, develop pricing offers and win customer business; the Head of Training also develops new training offers and pricing and writes proposals to secure annual and multi-year contracts
Complex Proposals: The Head of Training works with Sales and Contracts, as well as subject matter experts on pilot and technician training to put together complex offers and to develop and price training options that meet customer requirements and increase the likelihood of aircraft sales
Aircraft Deliveries: Liaise with COO and Head of Programs to anticipate training needs around aircraft availability/deliveries
Develop and Deploy the Training Strategy and Franchising Model: 15%
Ensure development and execution of a training strategy in accordance with Airbus - Flexrotor business goals
Allocate & optimize training capabilities
Set up new and adapted regional services
Ensure deployment of standards, capabilities, tools, training means, in accordance with Airbus - Flexrotor global franchising strategy and expected demand
Adapt training offer catalogue and Training Minimum Standards to customer specificities
Recommend ways to manage the Network
Continuous improvement Cycle: 15%
The role of Head of Training would be pivotal in establishing a continuous improvement cycle. It involves systematically gathering insights from aircraft operations, meticulously documenting both successes and areas for enhancement. These operational lessons directly inform revisions to the training syllabus, ensuring it remains current and relevant
The role entails analyzing lessons learned to identify potential improvements to the aircraft design and its various systems, driving engineering changes
Passively collect actionable competitive intelligence through customer interactions and Field Service Representatives' (FSRs) feedback
Other duties as assigned: The above is by no means an exhaustive list of duties. Other duties as required by the business may arise
Qualification
Required
Bachelor's degree in business or related field or equivalent management consulting, project management and strategy experience required
Minimum ten (10) years of experience in roles demonstrating increasing responsibilities and customer-facing duties (ex: program management, financial and P&L management, operations, market development or B2B sales)
Multi-national, cross-cultural team immersion
Experience formulating and implementing business strategies, market development, organizational optimization and other areas with high impact on the end customer
Comfortable negotiating with and influencing customer senior and executive management
Comfortable acting as the “face” of Airbus - Flexrotor
Proven track record of building lasting customer relationships, particularly in aviation services
Comfortable making decisions impacting $3 million + company assets or investments under complex or ambiguous circumstances
Project management in fields of aviation and defense a must
Formulate and execute on a strategic vision and plan, preferably in an international context or high-stakes context such as a P&L
Strong understanding of financial concepts as they relate to the management of a P&L: revenue, EBIT, elements of cost structure, etc
Solutions oriented mentality with excellent problem-solving skills
Innovative mindset and eagerness to embrace emerging customer requirements, technology trends and regulatory policy to continuously improve Airbus - Flexrotor Training Academy
Ability to communicate effectively in verbal and written form in English
Exceptional communication skills
Ability to negotiate with and influence customers in a variety of settings: face-to-face meetings, formal written proposals, written correspondence and other
Ability to communicate clearly with customers, team members and company executives on progress and resolve conflicts
Full proficiency in Microsoft Office suite of products, including Excel, Project, Word, PowerPoint
Strong data analysis and database modeling skills
Authorized to Work in the US
Preferred
MBA preferred
Proficiency in other languages of the Airbus Group a plus (French, Spanish, German)
Experience with Enterprise software (Salesforce, others) a plus
Benefits
Relocation assistance for qualified positions
Comprehensive Compensation And Benefits Package
Company
Airbus
Airbus designs, manufactures, and delivers aerospace products, services, and solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fokke Mentjes
Vice President - Head of Cabin and Cargo Electronics
A
Antje Bulmann
Venture Lead Direct Air Capture
Recent News
2025-08-20
Washington Technology
2025-08-05
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