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Four Seasons Hotels and Resorts · 4 hours ago

Residential Engineering Manager

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $110K/yr

5+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality brand dedicated to exceptional guest experiences. The Residential Engineering Manager will oversee all engineering operations for the private residences, ensuring maintenance and safety standards are met while leading a team to enhance resident satisfaction.

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Responsibilities

Assist the Director of Engineering in all aspects of building maintenance including electrical, plumbing, generator, steam, gas, fire & safety, rainwater harvesting equipment, HVAC refrigeration, interior paint and decorating, and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum resident satisfaction while complying with all Four Seasons’ policies

Oversee and manage engineering projects, while also ensuring the completion of all duties related to the residences, including maintenance, repairs, and coordination of resident requests

Works in conjunction with the Director of Residences and Assistant Director of Residents in maintaining the homeowner’s assets through weekly, monthly walk-throughs to support the preventative maintenance program for common area spaces and abide by preventive maintenance policies and procedures and actively manage preventative maintenance schedule to ensure timely and consistent execution of program

Assist in the hiring, training, supervision, scheduling, counseling, and evaluation of performance and planning the activities of maintenance staff including making spot checks daily

Ensure timely and proper execution of service requests via Service Request Management system, providing follow up as necessary

Prepare requisitions for purchase and work orders and liaise effectively with the Director of Residences and Director of Security

Communicate with the board, homeowners and tenants on maintenance affecting the building, common areas and in unit a la carte services

Lead and coordinate services with third party vendors eg. Window Washing, BMU Maintenance, Landscaping, Elevator, etc

Act upon and support energy conservation programs allowing the Residential and Master Associations to meet their annual budget targets

Maintain/keep current asset register for all equipment

Maintain logs on movement of stock items and tools and monitor distribution of items

Ensure that meter readings are recorded and reviewed daily to evaluate utility consumption and irregularities

Actively co-lead and support the Four Seasons for Good Committee

Develop and maintain close working relations with outside contractors; engaging as needed for common space maintenance and for resident requests

Maintain detailed operational familiarity with and consistent first-class operation of all fire/life-safety equipment

Assist with ensuring that all emergency procedures are understood and practiced by all team members

Prepare and manage annual maintenance plans, forecasts and budgets

As part of the onsite leadership team, is seen as a hands-on leader; assists employees as appropriate

Work closely with all leadership team members (finance, security and maintenance) for the overall satisfaction and safety of the residents, their guests, vendors and employees

Supports the leadership team with Employee engagement efforts and monthly employee activations

Work closely with Security leader, Front Office leader and Finance leader to contribute to the overall success of the team’s/building’s well-being

Maintain a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply

Promote and ensure a safe working environment

Qualification

Mechanical EngineeringElectrical EngineeringCivil EngineeringEngineering ManagementBuilding MaintenanceTechnical KnowledgeBlueprint ReadingAnalytical SkillsFluent EnglishCommunication SkillsInterpersonal Skills

Required

Trade degree in a specific technical field relating to Engineering (Mechanical/Electrical/Civil Engineering) or…

CEOE – Certified Engineering Operations Executive from the Hotel and motel Hospitality Association, Building Owners Management Institution (BOMI) designation, Real Property Administrator (RPA), Facility Management Administrator (FMA) or Systems Maintenance Administrator (SMA) or…

Equivalent level of hospitality and/or residential engineering industry related experience in a supervisory or leadership capacity

Minimum of 5-10 years of related Engineering experience

Previous experience managing an Engineering/Maintenance Team

Excellent communication skills

Strong analytical and critical thinking skills

Highest level of integrity and transparency

Good interpersonal and relationship-building skills

Good written and verbal communication skills

Strong commitment to service

A working technical knowledge of general building maintenance

Requires knowledge of blueprints, wiring diagrams and hydraulics

Ability to read, speak and write English fluently