Commerce Bank · 1 month ago
Fraud Investigator - Consumer Servicing, Bankcard Fraud
United States
Full-time
Remote
Entry, Mid Level
$23.80/hr - $27.65/hr
2+ years expCommerce Bank is dedicated to helping people find financial safety and success. The Fraud Investigator II - Bankcard is responsible for preventing and recovering card losses through investigation and conflict resolution, while ensuring productivity and quality expectations are met.
BankingFinanceFinancial Services
Responsibilities
Perform intermediate related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards
Establish and review fraud/dispute cases of moderate complexity while ensuring productivity and quality expectations are met
Monitor account activity and place outbound calls when appropriate
Process card maintenance duties, including: address changes, credit bureau updates, expiration dates, building CHR’s. Research if card or account is not working properly, such as declined authorizations
Process multiple application credit card functionality maintenance, including: visa 911 requests, authorization approvals, travel notifications and provisioning for token authorization when needed
Report activity to card associations as needed
Provide departmental reports to management
Assist with documenting department procedures
Assist with training team members
Review and confirm validity of customer documents through research
Perform other duties as assigned
Qualification
Required
Intermediate knowledge of the fraud industry, including best practices
Basic understanding of regulations such Reg E, Reg Z, Visa, Mastercard, Card Act, and Soldiers and Sailors
Ability to show initiative to take on additional job responsibilities
Ability to be proactive and ask questions, offer solutions and retain and apply information to future situations
Ability to exercise sound judgment when making decisions, including identifying and interrupting flagged issues
Ability to maintain professionalism with customers during difficult situations
The ability to extract necessary information to be able to thoroughly investigate a case
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Proficient with Microsoft Outlook, Word, and Excel
Associate's degree in Business Administration or related field or equivalent experience required
2+ years general investigative or related experience required
Benefits
Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits
Company
Commerce Bank
Commerce Bank is a commercial bank that offers financial products and banking services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$150M2014-06-18Post Ipo Equity· $150M
1978-01-13IPO
Leadership Team
John Kemper
President & Chief Executive Officer
Robert Holmes
Chairman & CEO
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-05
2026-01-03
Company data provided by crunchbase