Apply on Employer Site

Shell Federal Credit Union · 9 hours ago

Vault Teller

Fulshear - Richmond, TX 77406

Full-time

Onsite

Entry Level

2+ years exp

Shell Federal Credit Union is looking for a Vault Teller to join their team in Richmond, TX. The Vault Teller will be responsible for providing exceptional service at the teller line, completing financial transactions, and ensuring compliance with regulations while minimizing fraud and losses.

Finance

No H1B

Responsibilities

Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions

Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act

Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance

Effectively communicate policy and procedure updates to the team

Required to complete annual training sessions as instructed or scheduled

Provide friendly, professional, and personal service to all members

Create and provide schedule for the teller team to ensure optimal staff effectiveness

Must be able to work the rotating opening, closing and Saturday schedule, as needed

Receives and processes member financial transactions, including but not limited to:

Deposits, withdrawals, transfers, and loan payments; negotiate checks, process Cash Advances and Western Union transactions, process coin tickets

Work within assigned Vault Teller limits

Ensures monthly compliance audits are taken care of

Prepare cash/coin shipments and orders for the branch

Prepare CTR & SAR worksheets as required

Work to understand Shell FCU practices and procedures to help identify and prevent fraud

Handle cash and balance cash drawer daily

Investigates and resolves out-of-balance conditions immediately for self and branch team members

Assist with signing off on checks and giving teller overrides

Assist in training new staff or the further development of team members

Coordinate and facilitate meetings with the teller team as necessary

Supervise teller cash limits, ATM limits, and vault limits

Assist members with their service needs related to, including but not limited to:

Change of Address, issue/maintenance ATM & debit cards, check orders, safe deposit box

Cross-sell Credit Union products and services based upon member needs

Knowledgeable about all log-related procedures to ensure team understanding and compliance, including but not limited to:

Dual control, buy/sells from the vault, night drop, mail log

Must take the initiative to assist with problem solving, troubleshooting and to provide support in all areas of the branch, as needed

Ensure the teller line operates efficiently and effectively to deliver exceptional member service

Conduct teller line observations and provide personalized feedback to foster professional development while ensuring exceptional member service is being delivered

Meet/exceed personal and branch goals

Lead the team with daily responsibilities as needed, included but not limited to:

Following opening and closing procedures

Daily balancing of the coin machine, vault, ATM, and card machine; closing SDB vault

Willing to assist the team at other branch locations, if needed

Performs additional duties as assigned

Qualification

Credit Union experienceCash handlingProfessional communicationAttention to detailTen-key calculator skillsBasic computer skillsWelcoming demeanorCourtesyTact

Required

Two years of direct Credit Union experience as a Teller or five years of related cash handling practice acquired through banking or retail experience is preferred

High school diploma or general education degree (GED)

Knowledge of Credit Union products and services

Welcoming and helpful demeanor

Must possess professional verbal communication skills

Ten-key calculator and basic computer skills

Accuracy with numbers and attention to detail are needed

Courtesy, tact, and diplomacy are essential elements of the job

Ability to work in an open-concept workspace/environment

Must be able to work the rotating opening, closing and Saturday schedule, as needed