First National Bank Alaska · 1 month ago
Customer Records Specialist I/II
Anchorage, AK, US
Full-time
Onsite
Entry, Mid Level
$21/hr - $21/hr
2+ years expFirst National Bank Alaska is recognized as the Best Place to Work in Alaska and is seeking a Customer Records Specialist to join their Customer and Procedural Support team. The role involves verifying account transactions, maintaining regulatory compliance, and providing administrative support in a back-office environment.
Banking
Responsibilities
Processes daily incoming mail, statements, correspondence, and notices through a sorting process, identifying tasks to be completed, and distributing the daily workload to appropriate team members in order to meet time sensitive deadlines. Monitors the inbox for work that requires immediate processing. Scans customer account documents for storage, adhering to record retention guidelines. Processes influxes of work volume due to seasonal changes or promotional advertisements
Processes Stop Pays, Regulatory holds, and reviews dormant accounts before deadline each day. Verifies authenticity of transactions to dormant accounts, reviews activity and researches for related accounts to allow reactivation. Reviews outgoing wire forms for accuracy and signature verification while maintaining a record of errors
Completes business online banking set up, business and consumer bill pay set up, and digital services; enters and verifies changes and updates to contact information in database
Verifies new accounts opened daily, inspecting for accuracy, required signatures, and supporting documentation to ensure BSA-Customer Information Program (CIP) requirements are met. Reviews CIP (Customer Information Program) to inspect for changes, errors, and need for correction. Handles Beneficial Ownership of new accounts, updates added or removed signers to accounts and verifies accuracy of all changes made in Premier. Ensures BSA-Certification of Beneficial Ownership is complete/correct and performs related maintenance
Prepares correspondence for both internal and external customers for actions required to remedy errors in adherence with regulations. Prepares annual mailings. Processes return mail for deposit accounts and prepares letters to confirm changes of address when applicable
Processes IRA withdrawals based on customer’s request, verifies contribution(s) processed at the branch. Communicates IRA changes with vendor, verifies supporting documentation, prepares monthly IRA reporting and verifies IRA reports match our reports. Ensures TIN compliance through the processing of regulatory forms and notices; identifies and reports errors to the IRS of account discrepancies. Ensures the accuracy of Tax Identification Numbers. Completes federal withholding actions as needed
Performs file maintenance, updates and verifications through a variety of programs and databases
Serves as a Customer Contact Agent backup as needed in the External Customer Support Unit, providing customer service assistance. Has knowledge and familiarity of digital banking services, in order to effectively assist customers with high quality customer service standards
Performs other work-related duties as assigned supervisor
Qualification
Required
Two years related administrative experience including one year customer service experience; or equivalent combination of education/training and experience
Three years related administrative experience including one year customer service and database experience; or equivalent combination of education/training and experience
Word processing and spreadsheet software experience required
Ability to keyboard 35 wpm
Operate a 10-key calculator by touch
Operate general office machines experience required
Ability to communicate and assist external and internal customers and vendors in accordance with the standards and values of the bank required
Ability to handle high volume work load with time sensitive deadlines required
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from managers, customers and the general public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to apply common sense understanding while carrying out written, oral, or diagram instructions
Ability to deal with problems involving several variables in standardized situations
Preferred
Three years related administrative experience including one year customer service experience; or associates degree, one year of related banking experience, and one year customer service experience; or equivalent combination of education/training and experience
Familiarity with IRS, IRA, wire processes and digital banking services
Database experience
Company
First National Bank Alaska
Alaska’s community bank since 1922, First National Bank Alaska proudly provides financial expertise to Alaska and beyond.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Strong
Senior Executive Officer / Chief Banking Officer
Company data provided by crunchbase