Libra Solutions · 1 month ago
Business Analyst
United States
Full-time
Hybrid
Mid LevelLibra Solutions is a company that helps overcome the burdens created by slow-moving legal processes through technical innovation and financial strength. They are seeking an experienced Business Analyst to work with cross-functional teams to deliver product vision and strategy, documenting processes and business requirements while supporting product development and testing.
FinanceFinancial ServicesLendingSoftware
Responsibilities
Work closely with Business and Technical teams to develop business and functional requirements and ensure solutions meet business needs
Gather critical information from meetings with various stakeholders and produces useful reports
Support Product backlog refinement and creation of prioritized product backlog based on the business priorities in coordination with Product Managers
Effectively communicate insights, findings and plans to cross-functional team members and management
Perform user acceptance testing
Complete organizational readiness activities to ensure business is ready for change
Troubleshoot incoming system defects and issues through Jira Service Desk
Review and triage incoming tickets to ensure accuracy, completeness, and proper categorization
Write detailed ticket requirements with screenshots, videos, and step-by-step reproduction instructions
Collaborate with IT to resolve defects promptly, ensuring adherence to SLA
Communicate resolution updates and confirmations back to the original requestor
Identify recurring issues and recommend process or system improvements
Qualification
Required
Experience in financial services, mortgage or other personal lending/loan services, or personal injury litigation industry required
Work closely with Business and Technical teams to develop business and functional requirements and ensure solutions meet business needs
Gather critical information from meetings with various stakeholders and produces useful reports
Support Product backlog refinement and creation of prioritized product backlog based on the business priorities in coordination with Product Managers
Effectively communicate insights, findings and plans to cross-functional team members and management
Perform user acceptance testing
Complete organizational readiness activities to ensure business is ready for change
Troubleshoot incoming system defects and issues through Jira Service Desk
Review and triage incoming tickets to ensure accuracy, completeness, and proper categorization
Write detailed ticket requirements with screenshots, videos, and step-by-step reproduction instructions
Collaborate with IT to resolve defects promptly, ensuring adherence to SLA
Communicate resolution updates and confirmations back to the original requestor
Identify recurring issues and recommend process or system improvements
Company
Libra Solutions
Libra Solutions is a financial services company that offers software, funding, and lending solutions.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Milim
Chief Executive Officer
Janice Hammer
Executive Assistant to the CEO/Office Manager
Company data provided by crunchbase