National Association of Latino Healthcare Executives ยท 9 hours ago
Chronic Conditions Management Program Assistant
Martinez, CA
Full-time
Onsite
New Grad, Entry LevelThe National Association of Latino Healthcare Executives is seeking a Program Assistant to support the delivery and daily operations of Chronic Conditions Management programs. The role involves assisting care/case managers with patient enrollment, managing office logistics, and maintaining databases and program resources.
Health CareHospitalMedical
Responsibilities
Assists the CCM Manager or care/case manager in screening and enrollment of patients:
May conduct population or care/case management program outreach efforts, using the system database or other outreach lists
Obtains and reviews charts or other data related to ER visits and hospital admissions for follow-up and program enrollment
Processes referrals received from electronic referral system
Provides initial outreach to patients, introducing the care/case management program and processing of new referrals
Sets up initial visits and/or classes as appropriate and mails out program materials
Generates authorization letter when requested and follows up to ensure that written authorization is received if not electronically referred from primary care provider
Provides logistical support for classes, group visits and clinics:
Schedules conference rooms
Schedules patients
Confirms schedule with providers and presenters
Provides reminder calls/letters to patients
Assists in preparing charts and supplies
Assists patients in completing program questionnaire or log as needed
Checks blood pressure, pulse, respirations, height, weight, peak flows, spirometry or downloads glucose meters as needed
Registers members and generates OSCR forms per medical facility policy
Conducts visit registration and scheduling of telephone and clinic visits:
Schedules appointments
Provides reminders as needed
Coordinates or provides resources for patient-specific prevention activities
Registers members for visits and generates OSCR forms per medical facility policy
Processes referrals, schedule classes and follow-up appointments as directed by care/case managers
Contacts overdue patients by phone or letter at direction of care/case managers
Maintains computer databases:
Adds and delete patients into the Patient Alert System using program guidelines
Manipulates and utilizes data in current patient population management report system
Enters patients in care/case management software programs and maintains data as appropriate, e.g. AmCare, Lotus Notes Case Management System, Cholesterol Management Program, MULTIFIT Program, etc
Maintains Access or Excel patient logs if used in conjunction with care/case management software applications
Manipulates and utilizes data to generate reports and queries as needed
Maintains daily program operations:
Prepares, maintains and provides member packets for enrollment, group visits, classes and/or clinics
Sends letters to patients and patients providers
Makes copies of program materials, send faxes as needed
Establishes and maintains a department filing system
Answers phone and voice mail and routes messages to appropriate person; provides call backs to patients relaying responses from care/case manager
Sorts and routes department mail
Orders and transfers charts at the direction of care/case managers
Sends memos and progress notes to patients MD/NPs
Contacts patients by phone or by letter at direction of care/case managers for follow-up
Upon program completion places patients on booking list for routine follow-up appointment with their primary care MD/NP per medical center policy
Orders office and program supplies
Works with care/case managers and other staff to maintain patient education resources, including inventory, ordering and distribution
Communicates with Schedule Maintenance Department regarding care/case manager schedules
Qualification
Required
Works under the direction of the CCM Manager and/or care/case managers
Supports the delivery and daily operations of CCM Population and care/case management programs
Performs clerical duties and manages office logistics
Facilitates communication with members, primary care team staff, and other departments and services
Processes and maintains databases
Maintains program resources
Assists the CCM Manager or care/case manager in screening and enrollment of patients
Conducts population or care/case management program outreach efforts
Obtains and reviews charts or other data related to ER visits and hospital admissions for follow-up and program enrollment
Processes referrals received from electronic referral system
Provides initial outreach to patients, introducing the care/case management program and processing of new referrals
Sets up initial visits and/or classes as appropriate and mails out program materials
Generates authorization letter when requested and follows up to ensure that written authorization is received
Provides logistical support for classes, group visits and clinics
Schedules conference rooms and patients
Confirms schedule with providers and presenters
Provides reminder calls/letters to patients
Assists in preparing charts and supplies
Assists patients in completing program questionnaire or log as needed
Checks blood pressure, pulse, respirations, height, weight, peak flows, spirometry or downloads glucose meters as needed
Registers members and generates OSCR forms per medical facility policy
Conducts visit registration and scheduling of telephone and clinic visits
Schedules appointments and provides reminders as needed
Coordinates or provides resources for patient-specific prevention activities
Processes referrals, schedule classes and follow-up appointments as directed by care/case managers
Contacts overdue patients by phone or letter at direction of care/case managers
Maintains computer databases
Adds and deletes patients into the Patient Alert System using program guidelines
Manipulates and utilizes data in current patient population management report system
Enters patients in care/case management software programs and maintains data as appropriate
Maintains Access or Excel patient logs if used in conjunction with care/case management software applications
Manipulates and utilizes data to generate reports and queries as needed
Maintains daily program operations
Prepares, maintains and provides member packets for enrollment, group visits, classes and/or clinics
Sends letters to patients and patients providers
Makes copies of program materials, send faxes as needed
Establishes and maintains a department filing system
Answers phone and voice mail and routes messages to appropriate person
Provides call backs to patients relaying responses from care/case manager
Sorts and routes department mail
Orders and transfers charts at the direction of care/case managers
Sends memos and progress notes to patients MD/NPs
Contacts patients by phone or by letter at direction of care/case managers for follow-up
Upon program completion places patients on booking list for routine follow-up appointment with their primary care MD/NP per medical center policy
Orders office and program supplies
Works with care/case managers and other staff to maintain patient education resources
Communicates with Schedule Maintenance Department regarding care/case manager schedules
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
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