Hibbett · 1 week ago
Specialist, Customer Relations
Birmingham, AL
Full-time
Onsite
New Grad, Entry Level
0+ years expHibbett is seeking a Specialist in Customer Relations to provide administrative support to their customer relations department. The role focuses on ensuring high levels of customer satisfaction by assisting stores and customers with problem resolution through effective communication.
RetailShoesSports
Responsibilities
Greets, assists, and provides direction and information to clients and visitors to foster a professional and welcoming environment
Assists Customer Relations with designated daily tasks. Tasks can include but not limited: contacting customers, stores, other company team members
Receives and responds to incoming phone calls and emails in a timely and professional manner to build loyalty and a positive and professional image among customers
Assists with customers, visitor questions, and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues to ensure customer satisfaction
Coordinates with stores and other internal departments as needed to answer questions, resolve, or prevent problems
Coordinates customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable work orders
Assists with customer interactions and/or issues received through social media platforms to foster customer engagement and build a loyal and active customer community
Assists e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales
Reviews and stays abreast of the organization's policies, procedures, and products
Protects company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk
Measurable Outcomes: Attendance, performance, and timeliness to ensure operational efficiency, employee engagement, and customer satisfaction
Qualification
Required
0 - 1 years of related experience
Knowledge in administrative work
Communication and interpersonal skills, ability to interact effectively with customers and team members
Preferred
Call center, customer service, or related experience preferred
Company
Hibbett
About us: Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with nearly 1,100 Hibbett and City Gear specialty stores, located in 35 states nationwide.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-23Acquired
1996-10-11IPO
Leadership Team
Bill Quinn
Chief Information Officer
Recent News
Digital Commerce 360
2026-01-16
Morningstar.com
2025-11-11
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