Zetron · 3 hours ago
Solution Delivery Engineer 1
Knoxville, TN, US
Full-time
Onsite
Entry Level
1+ years expZetron is a global leader in command and control systems, providing integrated solutions across various industries. The Solution Delivery Engineer 1 role involves supporting system projects, assisting with installations, and providing technical support to ensure systems function as required.
Information TechnologyManufacturing
Responsibilities
Provide technical input and support of system projects
Complete the installation of system equipment and ensure applications/solutions are functioning according to specifications
Support senior Solution Delivery Engineers in the field with installation and configuration of highly sophisticated system solutions
Participate in pre-sales presentations, product demonstrations, and interact with the customers and /or users in a professional manner
Assist Solution Delivery Support Engineering staff with system staging as needed
Participate in both pre-sale and post-sale technical support activities including, but not limited to, assessment of client needs, preparation of products for installation
Assist with the creation of system design documents meeting customer requirements and support all aspects of the project through completion
Serve as technical liaison between the project management office, development engineering, manufacturing operations, and the customer's technical staff
Ability to read and understand the contents of agreements and contracts that pertain to the project under management
Participate in the design review process as required
Support system level trouble shooting with technical skill and the ability to problem solve
Complete the installation of system equipment at client locations, including completion of IT cabling as required
Ensure accurate and timely system testing and recording of faults as required by the project
Support the development of system design documentation including, but not limited to, as-built system documentation, customer needs assessment, requirements trace matrix, acceptance test procedures, bills of materials, installation and commissioning documents, and detailed upgrade procedures
Assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment; collaborate with other teams as needed to devise solutions
Ability to learn accurate documentation of project and QA records including, but not limited to, fault records, test result sheets, configured records, and technical documentation
Provide technical support to the Project Manager and be able to converse with the customer, system sales, the development engineering function and manufacturing to ensure the customer’s technical requirements are met
Complete detailed task list, track labor hours produce progress reports, both orally and in writing to the Project Manager
Report design, reliability, maintenance problems and product manual corrections/improvements to engineering for review via an engineering change process system and through direct consultation as assigned
On an occasional basis may be required to conduct reseller and end-user training programs
Support senior Solution Delivery Engineers in the planning, execution, monitoring, and documentation of laboratory assignments necessary for the verification of customer issues and continuous improvement efforts
Required to perform the job functions in a safe manner
Qualification
Required
Minimum two to three (1-2) years of hands-on experience in a related field, or Associate's degree in Electronics and Computer Sciences or equivalent, and some other customer facing experience
Ability to travel overnight
Ability to Travel Internationally, mainly in North-America and Latin America
Benefits
Medical, Dental, Vision Benefits
401(k), including a Company match
Generous Paid Time Off Packages
Company paid short-term and long-term disability coverage, basic life insurance and wellbeing benefits
Flexible working hours
The ability to grow your career by attending various educational programs and/or trainings
10 paid holidays
Incentive Bonus Plans
Perks and discounts
And more!
Company
Zetron
Zetron provides mission-critical communication systems.
201-500 employees
H1B Sponsorship
Zetron has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2021-03-31Acquired
Leadership Team
Simon Read
Vice President - International Business Development & Portfolio Strategy
Recent News
2025-10-27
Company data provided by crunchbase