BizTek People, Inc. ยท 17 hours ago
IT Support Specialist Engineer II
Bee Cave, TX
Full-time
Onsite
Mid Level
$66K/yr - $88K/yr
3+ years expBizTek People, Inc. is seeking an IT Support Specialist Engineer II responsible for providing advanced technical support and troubleshooting for IT systems. The role involves managing escalated issues, maintaining IT infrastructure, and ensuring smooth operations of networks, servers, and software systems.
EmploymentHuman ResourcesStaffing Agency
Responsibilities
Provide second-level support by addressing escalated technical issues that the Tier I support team cannot resolve, including hardware, software, and network-related problems
Diagnose and resolve complex IT issues, such as server errors, system crashes, application failures, and network disruptions. Collaborate with senior IT staff for advanced troubleshooting when necessary
Have working knowledge of SQL, Python and other query languages to support the organizations movement towards a data centric approach to reporting
Assist in the maintenance, configuration, and monitoring of IT infrastructure components, including servers, networks, storage systems, and virtual environments
Perform system administration tasks such as user account management, software updates, patch management, and security monitoring in Windows
Support the management and troubleshooting of LAN/WAN networks, firewalls, switches, and VPNs. Assist in configuring and maintaining network security protocols
Create and maintain detailed technical documentation for troubleshooting procedures, system configurations, and network diagrams. Provide reports on recurring issues and system performance
Work closely with IT team members and other departments to resolve technical problems, escalating critical issues to senior engineers or external vendors when necessary
Assist with the planning and implementation of system upgrades and new hardware/software installations, ensuring minimal disruption to business operations
Provide training and guidance to junior IT support staff and end users on advanced technical processes and best practices
Qualification
Required
Minimum of 3 years of experience of general systems administration
Preferred
Preferred degree in Computer Science, Information Systems, or related field
Relevant Microsoft Azure or 365 certification(s)
ITIL Foundations Certification (or complete within 90 days of hire date)
Sound troubleshooting skills which include leveraging the OSI model
Understanding of network segmentation in a cloud environment
Working knowledge of PowerShell scripting
Working knowledge of Microsoft System Center products (SCCM, SCOM, SCOrch, SCSM)
Have the frame of mind to thrive in a matrix management environment, and the ability to meet strict deadlines, prioritize & delegate
Ability to multi-task and manage internal and external customer expectations
Effective written and verbal communication skills, including technical documentation & report writing
Availability to participate in an on-call rotation
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Company
BizTek People, Inc.
BizTek People is a premier woman and minority owned high-end technology staffing firm headquartered in downtown Portland, Oregon.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase