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Avalon Healthcare Solutions · 21 hours ago

Client Service Support Analyst

Full-time

Hybrid

New Grad, Entry Level

Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, focused on transforming the role of diagnostic testing across the healthcare ecosystem. The Client Service Support Analyst will be responsible for resolving client inquiries, conducting claims research, and collaborating with various departments to enhance operational efficiency.

AnalyticsHealth CareHospitalMedical

Culture & Values

Responsibilities

Act as the Operational Subject Matter Expert and support team for service delivery

Acquire an in-depth understanding of internal processes to resolve customer inquiries effectively and efficiently

Develop, run, and execute client queries for internal reports

Pull and prepare monthly, quarterly, and ad hoc reports for assigned clients

Develop and provide customer (and occasional provider) education as needed

Evaluate disputed claims in denial management process for system configuration, claims processing, and/or contractual issues to facilitate health plan review of claims

Support the resolution of operational errors and trends

Collaborate with Service Delivery team and other internal departments to provide excellent service

Understand departmental needs and recommend process improvements

Assist with special assignments and projects that require extensive and thorough research

Qualification

Healthcare experienceSQL queriesMicrosoft Office SuiteMedical billing certificationReporting experienceJIRA experienceAttention to detailProblem-solving mindsetCollaboration skills