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TikTok · 11 hours ago

TikTok Shop - Logistics Experience Operations Program Manager

Seattle, WA

Full-time

Onsite

Senior Level

$111K/yr - $209K/yr

5+ years exp

TikTok is the leading destination for short-form mobile video, and they are seeking a Logistics Experience Operations Program Manager to enhance the consumer logistics experience in their international e-commerce business. The role involves partnering with logistics teams, driving innovation in business models, leveraging data analysis, and leading cross-functional projects to optimize logistics operations.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Partner with U.S. logistics teams to identify consumer pain points and deliver solutions that enhance the end-to-end logistics experience, in close collaboration with operations, product, and governance teams

Drive innovation in business models and product solutions for overseas markets to strengthen logistics capabilities, increase user conversion, and improve consumer satisfaction

Leverage data analysis to uncover insights, monitor key metrics, and continuously optimize logistics operations and processes

Translate market insights and benchmarking into actionable strategies, working with merchant and governance teams to refine policies and enhance the platform environment

Lead cross-functional projects end-to-end: identify issues, propose and implement solutions, and ensure iterative improvements

Qualification

Logistics operations experienceData analysisStrategic planningBusiness analysisInternational e-commerce logisticsStakeholder managementCuriosityCommunication skillsCollaboration skillsCustomer-oriented mindsetAdaptability

Required

Bachelor's degree or above, with 5+ years of experience in platform logistics operations, strategic planning, or business analysis

Strong analytical and problem-solving skills, with proven ability to translate data into actionable business solutions

Excellent communication, collaboration, and stakeholder management skills

Customer-oriented mindset with strong ownership, adaptability, and curiosity

Preferred

Prior experience in international e-commerce logistics is a plus

Fast learner with demonstrated ability to adapt to evolving business needs

Benefits

Medical, dental, and vision insurance

A 401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)