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Natural Alternatives International, Inc. · 9 hours ago

Client Success Manager

Carlsbad, CA

Full-time

Hybrid

Entry, Mid Level

5+ years exp

Natural Alternatives International, Inc. is a leader in nutritional health, specializing in whole food-based supplements. The Client Success Manager is responsible for managing client accounts, ensuring client satisfaction, and coordinating the implementation of new product launches.

Consumer GoodsFood and BeverageManufacturing

Hiring Manager

Bianka Castillo

Responsibilities

Problem solves both internally and externally to manage client projects and formulate responses to client complaints, documentation and/or information requests

Responsible for managing and developing client accounts to maintain favorable client relationships and help clients succeed in their business goals

Responsible for working with the Business Development managers to onboard and integrate new clients and develop existing client relationships

Liaison between the client and NAI internal teams. Responsible for communicating internal feedback directly to the client

Manages the planning and coordination of new product development by driving the new product implementation process; assumes the role of project manager coordinating a core cross-functional peer group to ensure the successful launch of new products from quote acceptance through small scale development, commercial production and shipment

Follows through with phone contact and necessary correspondence with existing clients or new sales to include order processing, acknowledgements and order status

Ensures that clients receive promised deliveries as specified through contract or order acknowledgement

Successfully manage multiple projects simultaneously without missing critical deadlines

Meets and confers with clients both on and off-site. Gives presentations and tours as needed. May travel to client facilities for meetings and out-of-town conferences

Manages the planning and coordination of new product development by driving the new product implementation process; assumes the role of project manager coordinating a core cross-functional peer group to ensure the successful launch of new products from quote acceptance through to small scale development, commercial production and shipment

Inputs, analyzes, and manages sales forecasts and works with other departments and clients to ensure sales projections are routinely met; reports monthly on account sales performance based on analysis and as request by management

Drives new sales growth opportunities of existing accounts by working in conjunction with the Business Development Managers and providing supporting information and documents to educate clients on new market opportunities as well as building and maintaining strong customer relationships

Through self-initiated research, continuously increases and updates knowledge of industry, trends, regulations, client trends and domestic and global issues that impact the clients and/or our business

Knowledgeable and maintains compliance with applicable standard operating procedures

Participates in the development of and must remain knowledgeable as to the terms of all client contracts such as supply and quality agreements; responsible for due diligence in ensuring compliance with the terms of such contract(s)

Leads at least one department initiative as assigned by Department Director and/or manager

Additional duties and project work as assigned by department director and/or manager

Qualification

Client account managementSales forecastingProject managementAnalytical thinkingEffective communicationPresentation skillsRelationship buildingMicrosoft Office proficiencyOrganizational skillsTime managementSelf-motivationWork ethic

Required

Bachelor's degree is preferred. Master's degree is a plus. Will consider candidates with a high school diploma and 5+ years of experience in sales, account management or client success management in a client-centric work environment

Must excel and be effective and professional in written and verbal forms of communication

Must have effective presentation skills and be able to speak comfortably in front of groups

Must be able to develop and sustain positive relationships with key client contacts in this position

Ability to think critically and be analytical in process and execution of projects and daily work

Demonstrated ability to communicate effectively with people at and across all levels of the organization and maintain professional conduct

Must maintain confidentiality of company financial and other sensitive and proprietary information

Must be computer literate and able to demonstrate proficiency in MS Word, Excel, PowerPoint, Outlook, Project, Zoom and Microsoft Teams

Must possess strong organizational and time management skills; able to maintain flexibility in response to fast-paced environment with constantly changing priorities and successfully manage multiple projects simultaneously without missing critical deadlines

Must be able to prioritize workload and be self-motivated

Strong work ethic; commitment to excellence and capacity to work independently with minimum supervision