Gram Equipment · 4 hours ago
Service Engineer
Hamilton, NJ
Full-time
Onsite
New Grad, Entry LevelGram Equipment is a global market-leading company in the ice cream industry, currently hiring Service Engineers in the US. In this position, you will service first-class ice cream equipment, executing installations, training users, and ensuring customer satisfaction.
Machinery Manufacturing
Responsibilities
Execute installation and commissioning of new installations, service tacks as well as upgrades on existing installations on the customer site
Secure targeted and optimum execution of installation projects and service activities
Prepare weekly Installation/ Service reports during and after completion of installation and service tasks
Conduct technical user training for custumers’ maintenance crew
Support and work with the company’s Engineering/ Service department on development of new products
When needed – support back-office colleagues on technical questions/ cases
When needed – Participate in development of the company’s training programs
Effectively communicate with costumers, sales teams and partners to ensure that costumers needs and demands are understood and met – provide feedback to Field service management
Interface with customers to establish and maintain a continuous positive relationship as well as follow up with customers' concerns and problems
Qualification
Required
Genuine interest in technical issues and customer service with a focus on quality
Ability to work and communicate with different cultures
Ability to execute installation and commissioning of new installations, service tasks, and upgrades on existing installations on the customer site
Ability to secure targeted and optimum execution of installation projects and service activities
Ability to prepare weekly Installation/Service reports during and after completion of installation and service tasks
Ability to conduct technical user training for customers' maintenance crew
Ability to support and work with the company's Engineering/Service department on development of new products
Ability to support back-office colleagues on technical questions/cases when needed
Ability to participate in development of the company's training programs when needed
Ability to effectively communicate with customers, sales teams, and partners to ensure that customers' needs and demands are understood and met
Ability to interface with customers to establish and maintain a continuous positive relationship and follow up with customers' concerns and problems
Ability to work under pressure and solve issues independently
Resourceful and creative in developing solutions to on-site problems
Willingness to work overtime and flexible hours on the customer's site
Responsiveness to customer needs and ability to maintain positive customer relationships
Strong organizational skills and proactive approach
Good interpersonal and communication skills
Ability to travel extensively (up to 200 days/year)
Company
Gram Equipment
Gram Equipment is a provider of process equipment for the consumer ice cream industry.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-01Series Unknown
2017-12-12Acquired
Leadership Team
M
Martin Jørgen Flaga
Group CFO
Recent News
FSN Capital Partners
2022-12-07
Company data provided by crunchbase