Spectrum · 2 weeks ago
Customer Service Representative | Technical Support (Bilingual)
United States
Full-time
Remote
New Grad, Entry, Mid Level
0+ years expSpectrum is a leading provider of communication and entertainment products. The Customer Service Representative will troubleshoot and resolve customer technical issues related to cable and video services, ensuring a positive customer experience through effective communication and problem-solving skills.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts
Using patience and effective communication skills to uncover customer needs
Answering questions and leaving a positive impression on customer interactions
Providing over-the-phone internet and phone support and repair services
Using advanced diagnostic tools to address technical inquiries
Bringing in additional internal support and field technicians when necessary
Noting actions taken and recording customer service histories in full
Creating and maintaining positive customer experiences
Qualification
Required
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Bilingual in English/Spanish
Preferred
Experience: 6+ months of customer service or related experience
Experience: 6+ months of basic technical support experience
Experience: 6+ months of heavy volume phone experience
Experience: 6+ months working with computers and software applications
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, customer service
Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
Benefits
Fully paid training and time off
Comprehensive health packages
Retirement savings
Free Spectrum services where available
Industry-leading retirement savings and 401(k) plans
Comprehensive health care insurance options
Dental and vision plans
Flexible spending
Family leave
Paid training and time off
Education assistance tuition reimbursement
Employee discounts
A selection of other programs to support team members and their families
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase