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PrideStaff · 1 day ago

Customer Service Representative (Call Center)

Parsippany-Troy Hills, NJ

Full-time

Onsite

New Grad, Entry Level

$21/hr - $23/hr

0+ years exp

PrideStaff is collaborating with a medical solutions company to find an experienced Inbound Call Center Representative to join their team. This role involves providing outstanding customer service while generating appointments by handling incoming calls in a premier contact center.

DeliveryHuman ResourcesSmall and Medium Businesses

Growth Opportunities

Responsibilities

Scheduling patient appointments using a call script for multiple types of leads

Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system

Answer returned inbound calls as needed after initial outbound contact

Maintain quality service by following organizational standard operating procedures

Maintain and exceed daily, weekly and monthly appointment (conversion) quotas

Learn and understand basic industry knowledge

Collaborate with Patient-Facing Clinical staff and hearing care professionals

Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers

Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

Qualification

Call center experienceCustomer service excellenceInterpersonal communicationTime managementProblem-solving skillsProfessional telephone etiquetteComputer savvyMotivatedCoachableMS WordExcelTeam player